Cluster Manager-Micro Mortgages

Ujjivan Small Finance Bank; Tirupattur; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Ujjivan Small Finance Bank invites applications for Cluster Manager – Micro Mortgages. You will lead the mortgage business in the assigned cluster, drive MLAP growth and cross-sell liability products. Build and mentor a team of Relationship Officers across branches.

The role requires strong sales leadership, portfolio management, travel across the cluster, and adherence to lending guidelines. A commerce/economics background and 5 years in loans is preferred.

Qualifications

• Graduate in Commerce or relevant subjects.
• MBA or equivalent is an added advantage.
• 5 years in sales and loan documentation; at least 2 years in housing/home loans or loan against property in NBFC/bank/HFC.
• Certifications shall be an added advantage.
• Experience in NBFC/bank/HFC preferred.

Responsibilities

• Drive mortgage business in the cluster and grow MLAP while cross-selling TPP and liability products.
• Build and mentor a team of Relationship Officers across branches.
• Monitor targets and guide branch teams to achieve budgets.
• Travel extensively across the cluster for business requirements.
• Ensure portfolio health, lending guideline compliance and audit readiness.
• Engage with customers to explain products and terms and improve conversions.

Skills

Team leadership

Sales performance

Customer engagement

Marketing planning

Regional language skills

Computer literacy

Willingness to travel

Customer relations

Performance driven

Education

Graduate in Commerce

MBA or equivalent

Tools

MIS systems

Lending software

Job description

POSITION DESCRIPTION

Cluster Manager – Micro Mortgages

DEPARTMENT

Micro Mortgages

LOCATION

BRANCH

TYPE OF POSITION

Full-time

REPORTS TO

Regional Sales Manager/ Area Manager - Micro Mortgages

REPORTING INTO

• Relationship Manager
• Portfolio Manager
• Customer Service Officer

ROLE PURPOSE & OBJECTIVE

• Drives Mortgage business in their respective Cluster. Is responsible for overall growth and success of the MLAP business & cross sell TPP & Liability Products
• Build efficient team of Relationship Officers in the Cluster assigned

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Cost of hiring and placing new Relationship Officers at Branches
• Operational Cost of managing the Conveyance and Claims of Relationship Officers
• Cost of procurement marketing collaterals, sales aids
• Shall be expected to manage a portfolio of Rs.15 Cr. Progressively
• Managing a single product across the branches of operations
• Managing a team size of 5 employees progressively
• Managing assets like marketing collaterals, Stationary, Dockets and Systems
• Managing hiring and placement of Relationship Officers in required Branches

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Candidate should be able to deliver budgeted business figures from the Cluster of control through placing adequate manpower across active branches. He/She is also responsible for building a quality portfolio without compromising on quantum of business

Business/ Financials

• Daily/ Weekly /Monthly monitoring of the accomplishment of targets according to the annual/monthly targets established for the area and branches under his/her responsibility to provide guidance and solutions to his/her team as required
• Supports Loan Officers- in his/her area in their duties of client visits, risk assessment and recovery strategies
• Efficient staffing by timely recruitment & training
• Supports Relationship Officers- in his/her area in their duties of client visits, risk assessment and recovery strategies
• Should be ready to travel extensively across the cluster of control for business requirements

Customer (Both Internal & External)

• Ensure that customers are aware of the Product and services properly
• Ensure that customers are explained about the Terms & Conditions of Product
• Focus on lower TAT as per laid down standards.

Internal Process

• Monitor health of portfolio
• Ensure compliance with lending guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence audit and other regulations.
• Ensure, supervise the correct implementation of the credit procedures including all the respective tools

Innovation & Learning

• Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees
• Evaluate the staff competences in terms of promotion, business assessment and credit risk assessment capacity and propose solutions for improvement
• Expected to be updated with all new improvement & innovations happening in the market and competitors
• Should be updated with the latest trends in civic and local laws of the territory of operation

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• Graduate in Commerce or relevant subjects
• An MBA or equivalent is an added advantage

Experience (Years and Core Experience Type)

• 5 years in sales and documentation of loans of which at least 2 years in Housing Loans, home loans or loan against property in an NBFC/ Bank/HFC. Mixed experience of Sales & Credit is acceptable, but should be predominantly in sales

Certifications

• Relevant certifications shall be an added advantage

Functional Skills

• Ability to create teams and drive sales performance. Will be required to take complete ownership of MLAP at Cluster level.
• Ability to engage with customers, Plan & execute Marketing and Sales promotion for MLAP
• Ability to speak and read regional language(s)- is desirable. Ability to communicate in English (Read-speak-write) is required. Has good verbal fluency and uses simple, clear and purposeful language.
• Adequate Computer knowledge

Behavioral Skills

• Sound Product knowledge
• Should possess Training Skills
• Willingness to travel & relocation as per business requirements and career opportunities
• Managing customer relations
• Performance oriented

Competencies

• Good Computer Knowledge
• Competent to handle MIS systems and Lending Software

KEY INTERACTIONS

INTERNAL

• Product and Marketing Team
• Regional Operations, Credit
• Audit, Vigilance and FCU team
• Area Technical Manager
• Legal Vendors

EXTERNAL

• External marketing agencies
• Competitor Counterparts

PREPARED BY

PRESHAANTH R

DATE

09-12-2023

REVIEWED BY

PRADEEP B

DATE

12-12-2023

LAST UPDATED BY

TM Team

DATE

15-01-2024