Cluster Manager-Micro Mortgages

Ujjivan Small Finance Bank; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Ujjivan Small Finance Bank seeks a Cluster Manager – Micro Mortgages to drive mortgage business across the cluster and build a high-performing team of Relationship Officers. You will monitor targets, support loan officers, and ensure timely customer engagements with clear product explanations.

Travelling across branches, you will optimize portfolio quality, manage marketing collateral, and maintain strict adherence to lending guidelines.

Qualifications

• 5 years in sales and loan documentation with at least 2 years in Housing/Home Loans or loan against property in NBFC/Bank/HFC
• MBA or equivalent is an added advantage
• Graduate in Commerce or relevant subjects

Responsibilities

• Drive Mortgage business in the Cluster and oversee MLAP growth; cross-sell TPP and liability products
• Build and lead a team of Relationship Officers in the assigned Cluster
• Monitor targets and guide the team to achieve annual/monthly goals
• Support Loan Officers with client visits, risk assessment and recovery strategies
• Travel extensively within the cluster to fulfill business requirements
• Ensure customers understand product terms and conditions and deliver lower turnaround times

Skills

Team building

Sales leadership

Customer engagement

MIS reporting

Lending software

Education

Bachelor's degree in Commerce

MBA

Tools

MIS systems

Lending software

Job description

POSITION DESCRIPTION

JOB TITLE : Cluster Manager – Micro Mortgages

GRADE : SM

DEPARTMENT : Micro Mortgages

LOCATION : BRANCH

SUB-DEPARTMENT : TYPE OF POSITION : Full-time

REPORTS TO : Regional Sales Manager/ Area Manager - Micro Mortgages

REPORTING INTO

• Relationship Manager
• Portfolio Manager
• Customer Service Officer

ROLE PURPOSE & OBJECTIVE

• Drives Mortgage business in their respective Cluster. Is responsible for overall growth and success of the MLAP business & cross sell TPP & Liability Products
• Build efficient team of Relationship Officers in the Cluster assigned

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Cost of hiring and placing new Relationship Officers at Branches
• Operational Cost of managing the Conveyance and Claims of Relationship Officers
• Cost of procurement marketing collaterals, sales aids
• Shall be expected to manage a portfolio of Rs.15 Cr. Progressively
• Managing a single product across the branches of operations
• Managing a team size of 5 employees progressively
• Managing assets like marketing collaterals, Stationary, Dockets and Systems
• Managing hiring and placement of Relationship Officers in required Branches

Candidate should be able to deliver budgeted business figures from the Cluster of control through placing adequate manpower across active branches. He/She is also responsible for building a quality portfolio without compromising on quantum of business

Business/ Financials

• Daily/ Weekly /Monthly monitoring of the accomplishment of targets according to the annual/monthly targets established for the area and branches under his/her responsibility to provide guidance and solutions to his/her team as required

• Supports Loan Officers- in his/her area in their duties of client visits, risk assessment and recovery strategies
• Efficient staffing by timely recruitment & training
• Supports Relationship Officers- in his/her area in their duties of client visits, risk assessment and recovery strategies
• Should be ready to travel extensively across the cluster of control for business requirements

Customer (Both Internal & External)

• Ensure that customers are aware of the Product and services properly
• Ensure that customers are explained about the Terms & Conditions of Product
• Focus on lower TAT as per laid down standards.

Internal Process

• Monitor health of portfolio
• Ensure compliance with lending guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence audit and other regulations.
• Ensure, supervise the correct implementation of the credit procedures including all the respective tools

Innovation & Learning

• Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees
• Evaluate the staff competences in terms of promotion, business assessment and credit risk assessment capacity and propose solutions for improvement
• Expected to be updated with all new improvement & innovations happening in the market and competitors
• Should be updated with the latest trends in civic and local laws of the territory of operation

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

• Graduate in Commerce or relevant subjects
• An MBA or equivalent is an added advantage

Experience(Years and Core Experience Type)

• 5 years in sales and documentation of loans of which at least 2 years in Housing Loans, home loans or loan against property in an NBFC/ Bank/HFC. Mixed experience of Sales & Credit is acceptable, but should be predominantly in sales

Certifications

• Relevant certifications shall be an added advantage

Functional Skills

• Ability to create teams and drive sales performance. Will be required to take complete ownership of MLAP at Cluster level.
• Ability to engage with customers, Plan & execute Marketing and Sales promotion for MLAP
• Ability to speak and read regional language(s)- is desirable. Ability to communicate in English (Read-speak-write) is required. Has good verbal fluency and uses simple, clear and purposeful language.
• Adequate Computer knowledge

Behavioral Skills

• Sound Product knowledge
• Should possess Training Skills
• Willingness to travel & relocation as per business requirements and career opportunities
• Managing customer relations
• Performance oriented

Competencies

• Good Computer Knowledge
• Competent to handle MIS systems and Lending Software

KEY INTERACTIONS

• Product and Marketing Team
• Regional Operations, Credit
• Audit, Vigilance and FCU team
• Area Technical Manager
• Legal Vendors
• External marketing agencies
• Competitor Counterparts

PREPARED BY : PRESHAANTH R

DATE : 09-12-2023

REVIEWED BY : PRADEEP B

DATE : 12-12-2023

LAST UPDATED BY : TM Team

DATE : 15-01-2024