Cluster Manager-Collections Retail

Ujjivan Small Finance Bank Ltd.

Mahesana

On-site

INR 900,000 - 1,300,000

Full time

4 days ago

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Job summary

Ujjivan Small Finance Bank Ltd. in India seeks a Cluster Manager-Collections Retail to oversee collection operations for unsecured and secured loans. The role focuses on planning overdue recoveries, driving cluster/branch recovery strategies, and meeting targets.

You will coordinate with distribution, field collection, and legal teams, supervise a collection team, conduct regular reviews, and ensure policy compliance. A background in collections and leadership is essential.

Qualifications

Graduate/PGDM/MBA from a recognized college.
At least 1 year of field experience in collections preferred.
Strong leadership and communication skills.

Responsibilities

Oversee collection operations for unsecured and secured loans within the cluster/branch network.
Plan and allocate overdue collections to optimize recovery targets as per policy.
Coordinate with distribution, field collection, and vigilance for legal cases in collections.
Train and supervise the collection team; conduct periodic collection reviews.
Ensure timely MIS updates and adherence to collection processes and software.

Skills

Team management

Local language fluency

Education

Graduate/PGDM/MBA

Job description

Job Description

POSITION DESCRIPTION

JOB TITLE : Cluster Manager-Collections Retail

GRADE : SM

DEPARTMENT : Collections

LOCATION : RO/BRANCH

SUB-DEPARTMENT : Collections Retail

TYPE OF POSITION : Full-time

REPORTS TO : Area Collections Manager

REPORTING INTO

Collection officer/Senior Collection Officer/Agency

ROLE PURPOSE & OBJECTIVE

This role is responsible for Collection from Unsecured and Secured Loan Over dues.

The incumbent will maintain proper Planning and Allocation of Overdue for effective Recovery through strong execution and meeting of recovery targets, as decided by the Area Collection Manager; manage the complete recovery & collection process as per the Collection Policy; drive collection strategy for the Cluster/ branches/ Agencies, Prepare action plan for the branches with high Over dues.

The role is also responsible to -

Monitor receivables & collections and provide updates of receivables with appropriate details
Co-ordinate with Distribution team and backend collection team for effective OD collection
Co-ordinate with Vigilance for legal cases for collections
Drive preventive Collections in the Cluster
Train the Collection team on the updates on the Products and Policies and need to Nurture them
Conduct Collection Review periodically as specified time to time

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

Portfolio Managed- 300 cases for 30 Cr.
Number of Agency / consultants: 1-2
Number of portfolio products: 2-3
Volume of products and services
Volume of new hires onboarded
Volume of recruitment etc.
KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business/ Financials

Monitor receivables and collections and provide updates of receivables with appropriate details
Follow up with Branch staff and Field Collection staff to monitor & track status of collections
Ensure maximum number of accounts is collected through follow ups and other defined communication techniques
Engage in conducting field investigations and collecting delinquent accounts
Work on Critical cases, getting it recovered from the customers.
Trace out of absconded default customers and initiate recovery process
Analyze and solve problems on a daily basis and keep track of all doings for future references
Co-ordinate with tele-calling team to ensure an effective tele-calling process for effective collection follow ups & recoveries.
Write-off of Nominee recovery cases, which are not recoverable even after taking all the efforts; run Write-Off recovery programs with involvement of relevant departments

Customer

Establish contact with customers and execute advanced loss prevention activities (i.e. skip tracing, settlement process)
Field visits to default clients in view of collections and to study the repayment behavior of delinquent clients. Prepare a potential course of action to reduce the risk of uncollectible dues.
Maintain fair collection practices while dealing with customers and ensuring that the team follows the same

Internal Process

Team management -monitoring and supervision of activities of the allotted team
Identify accounts requiring legal action and provide same details to Area collection manager.
Need to ensure through the team responsible for administrative work related to collection such as updating delinquent account history, updating change of customers' information, providing and maintaining MIS report, reviewing of collection feedback on daily, Weekly & Monthly basis, etc.
Analyze delinquent accounts and prepare reports on high risk accounts and report the same
Need to Guide the field collection team with regard their performance/target/balance to do and DRR
Ensure timely recruitment based on work allotment & effectively allocate resources to achieve the desired goals
Identify early warning signals and aid the branches & field collection team in managing efficient loan portfolio.
Manage bad debt write off in accordance with the Collection Policy
Ensure timely issuance of company notices to chronic defaulters as defined in the collections policy through credit team/Legal team and ensure regular follow ups by accountable staff at various levels
Ensure usage of collection software in every day collections and enable feedback mechanism which is mandatory. And all reviews/reports & updation should happen in collection system.

Innovation & Learning

Need to train the team & branch staffs time to time on Collection Management/upgrading the Skills etc. Build a strong field collections team with clear objectives
Manage daily activities of the team.
Ensure that you and team are up to date on all relevant circulars and all products/services offered in the Branches.
Ensure adherence to training man-days/ mandatory training programs for self and team.

Ensure coordination between different teams, to build a collaborative spirit and shared sense of purpose.

MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

Graduate/PGDM/MBA from a Tier 2 or 3 college preferred

Experience

Has field experience handling a team in Collections at least for >1 yr

Certifications

Functional Skills

Has to have tenacity in meeting targets.

Behavioral Skills

Team management
Fluent in communicating local language
Need the team to drive by examples through regular field visits & needs strong executions of strategies
Take responsibility of effectiveness and timely completion of work.
Planning, organizing and time management skill. Should have the ability to prioritize.
Strong communication skills with the ability to communicate directly with field staff & customers.
Local language skills will be preferred

Competencies