Cloud Technical Solutions Engineer, Compute

Google Inc.; Pune District; Hybrid; INR 15,00,000 - 25,00,000; Full time

Job summary

A global technology company is seeking a Cloud Technical Solutions Engineer to provide specialized support for AI/ML workloads. The role involves troubleshooting technical issues, working with cross-functional teams, and contributing to customer success. A Bachelor’s degree and experience with programming languages and AI/ML hardware are required, alongside strong problem-solving abilities.

Qualifications

• 6 years of experience in writing code in one or more programming languages.
• Experience in troubleshooting customer needs and technical issues.
• Experience with AI/ML computing hardware and frameworks.

Responsibilities

• Manage customer issues through diagnosis and resolution.
• Develop understanding of AI/ML workloads by troubleshooting.
• Act as a consultant for internal stakeholders.

Skills

Experience in coding with C++, Java, Python, Go

Linux/Unix systems troubleshooting

Technical issue triaging

Excellent troubleshooting skills

Education

Bachelor’s degree in Science, Technology, Engineering, Mathematics

Tools

Kubernetes

TensorFlow

Pytorch

Job description

Cloud Technical Solutions Engineer, Compute

Apply

X This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Gurugram, Haryana, India; Hyderabad, Telangana, India; Pune, Maharashtra, India.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 6 years of experience with writing code in one or more general purpose programming languages (e.g., C++, Java, Python, Go, etc).
• Experience with Linux/Unix systems with debugging issues across the hardware/software boundary on enterprise-grade server infrastructure.
• Experience in troubleshooting for customer needs, and triaging technical issues across the stack (e.g., hardware faults, networking, virtualization, kernel drivers, firmware, performance).

Preferred qualifications:

• Experience in working with distributed systems with the knowledge of common solutions, design patterns, or best practices.
• Experience in working with Artificial Intelligence/Machine Learning (AI/ML) computing hardware, including Graphics Processing Unit (GPUs) or other accelerators.
• Experience with containerization and orchestration technologies like Kubernetes or Slurm.
• Experience with ML frameworks (e.g., TensorFlow, Pytorch), with the knowledge of the AI/ML training and inference lifecycle.
• Excellent troubleshooting and communication skills with attention to details.

About the job

The Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross‑functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Google grow its Cloud business and helping companies around the world innovate.

In this role, you will own customer issues and provide specialized support to other teams. You will be a part of a global team that provides support to ensure customers can deploy their Artificial Intelligence (AI) and Machine Learning (ML) workloads on AI Infrastructure products. You will troubleshoot technical problems with hardware and software debugging, networking, Linux system administration, coding/scripting, and updating documentation. You will help the customer’s success in the AI/ML space by making improvements to the product, internal tools, processes, and documentation. You will help drive business growth by recognizing and advocating for the customers’ tests related to AI deployments.

Responsibilities

• Manage customer’s problems through diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on AI/ML infrastructure.
• Develop an understanding of AI/ML workloads and underlying hardware architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for diagnosis.
• Act as a consultant and subject matter expert for internal stakeholders in Engineering, Business, and customer organizations to resolve deployment and operational obstacles in AI infrastructure environments.
• Work with multiple Product and Engineering teams to find ways to improve the product, and interact with our Site Reliability Engineering (SRE) teams to drive production.
• Be available for non-standard work hours or shifts which may include weekends as needed.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

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