Cloud Support Engineer Intern

Mediscan System; Tamil Nadu; On-site; INR 167,000 - 512,000; Part time

Benefits offered by this job

Food provided

Work from home

Job summary

Mediscan System is seeking a Cloud Support Engineer Intern to assist with troubleshooting cloud infrastructure and customer issues under senior guidance. You will monitor resources, respond to alerts, and help with documentation and basic automation scripts using Python, Bash, or PowerShell.

The role offers work-from-home flexibility and on-site location in Tamil Nadu, India, with a monthly pay range and mentoring from experienced engineers.

Qualifications

• First-level support for cloud infrastructure, VMs, storage, and cloud apps.
• Monitor resources, health, and performance; respond to alerts.
• Assist in diagnosing connectivity, configuration, and access issues.
• Log, track, and escalate issues using ITSM tools.
• Help create SOPs, and knowledge base articles.
• Assist with routine maintenance and basic automation scripting (Python, Bash, PowerShell).

Responsibilities

• Provide first-level support for cloud infra and services.
• Monitor cloud resources and respond to incidents.
• Diagnose connectivity and access issues under supervision.
• Log and escalate issues using ITSM tools.
• Create and maintain SOPs and documentation.
• Assist with maintenance tasks and basic automation scripts.

Skills

L1 Support

System Monitoring

Troubleshooting

Ticketing

Documentation

Automation

Tools

Jira

ServiceNow

Zoho Desk

Job description

• A Cloud Support Engineer Intern helps troubleshoot technical issues, monitors cloud systems, and assists customers with cloud infrastructure and services under the guidance of senior engineers. Here is a job description template you can use or adapt for an internship role...

• Key Responsibilities

  Technical Support: Provide first-level (L1) support for cloud infrastructure, virtual machines, storage, and cloud-hosted applications. System Monitoring: Monitor cloud resources, system health, and performance metrics, responding to alerts and resolving minor incidents. Troubleshooting: Assist in diagnosing connectivity, configuration, and access control issues under supervision. Ticket Management: Log, track, and elevate unresolved technical issues using standard ITSM/ticketing tools (e.g., Jira, ServiceNow, Zoho Desk). Documentation: Help create and maintain clear technical documentation, standard operating procedures (SOPs), and knowledge base articles. Automation & Maintenance: Assist senior engineers with routine maintenance tasks, updates, and basic automation scripting (Python, Bash, or PowerShell)

Pay: ₹14,971.23 - ₹45,849.74 per month

Benefits:

• Food provided
• Work from home

Work Location: In person