Cloud Support Engineer

Amazon Inc.; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Amazon Web Services (AWS) in Bengaluru, India is seeking an ETL Developer to join the engineering team focused on data processing and warehousing solutions. The role involves solving complex data integration challenges, building robust ETL pipelines, and collaborating with cross-functional teams to ensure scalable data delivery.

The ideal candidate has hands-on experience with Hadoop ecosystem components, ETL tools, and NoSQL databases, with familiarity in scripting and cloud-based data

Job description

Role:ETL Developer Salary: Not Disclosed by Recruiter Industry:IT Services & Consulting DepartmentEngineering – Software & QA Role CategoryDBA / Data warehousing Employment Type:Full Time, Permanent

Amazon Web Services is the market leader and technology forerunner in the Cloud business. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the Cloud Ambassador across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for! We are a team that is passionate about cloud computing, and believe that world class support is critical to customer success.

Key Job Responsibilities

First and foremost this is a customer support role in The Cloud.

• On a typical day, a Support Engineer will be primarily responsible for solving customers cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.


• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices and policies.

This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday – Thursday, Tuesday Saturday or Monday – Friday. AWS Support is 24x7x365 operations and work timings for this role is in India night time i.e. 7 PM to 4 AM IST or 11 PM to 8 AM IST. You are expected to work in any of these night shifts based on business requirements.

A Day in the Life

• Learn and use ground breaking technologies.


• Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.


• Interact with leading engineers around the world.


• Partner with AWS teams to help reproduce and resolve customer issues.


• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.


• Drive customer communication during critical events.


• Drive projects that improve support-related processes and our customers technical support experience.


• Write tutorials, how-to videos, and other technical articles for the developer community.


• Work on critical, highly complex customer problems that may span multiple AWS services.

Basic Qualifications

• Bachelors degree OR equivalent experience in a technical position; 2+ years of relevant experience in a technical position (Support or System Administration)


• Experience in Apache Hadoop, Apache Spark, Apache Hive, and Presto or ETL skills; Hadoop/ML/Large Dataset handling with DB/DW experience; experience in DynamoDB or NoSQL technologies like MongoDB or Cassandra.


• Basic knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows); basic knowledge in Networking; IPsec, Load Balancing, Iperf, DNS, DHCP, Routing Protocols, SSH, Dig/nslookup, Curl, MTR, traceroute, TCP dump/wireshark, Network Monitoring etc.

Preferred Qualifications

• Good knowledge with Java and Python and shell scripting.


• Ability to communicate effectively in English (written and spoken) within technical and business settings.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.