Cloud Operations Senior Analyst

Teradata Group; Navi Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Teradata seeks a Cloud Ops Administrator to join the Cloud Data Protection L2 team responsible for BAR operations across AWS, Azure, and Google Cloud.

You’ll manage cloud network and security, assist in migrating customers to cloud, implement security best practices, and coordinate changes. Reports to Cloud Data Protection Ops managers and requires 3–5 years IT experience with cloud hands-on skills.

Qualifications

• 3-5 years of IT experience in a Systems Administrator/Engineer role.
• 1+ year of Cloud hands-on experience (Azure/AWS/GCP).
• Cloud Certification is required.
• ITIL or similar certifications desirable.
• ServiceNow / ITSM experience for day-to-day operations.
• Willingness to provide 24x7 on-call support on a rotational basis.
• Willingness to travel (short-term and long-term).

Responsibilities

• Manage Teradata’s as-a-Service on public cloud (AWS/Azure/GC).
• Handle cloud network and security administration, provisioning, optimization.
• Support migration from On-Prem to Cloud for customers.
• Implement security best practices and assess partner compatibility.
• Coordinate change activities and communicate status to teams.
• Maintain Change records and documentation.
• Provide input for process improvements in Change Management.
• Support 24x7 VaaS environments for multiple customers.
• Develop and enforce cloud security and operating best practices.

Skills

Cloud hands-on experience

ITIL knowledge

ServiceNow / ITSM

24x7 on-call readiness

Travel willingness

Education

4 Year Engineering Degree

Tools

Teradata administration

Cloud platforms (Azure AWS GCP)

VMware

Job description

At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI.

What You’ll Do

This Role will mainly be working as part of Cloud Data Protection for the Cloud Ops L2 team, which is eventually responsible for all BAR operations, across AWS, Azure & Google Cloud Platforms.

Few core responsibilities though not limited to would be as below.

The Cloud Ops Administrator is responsible for managing Teradata’s as-a-Service offering on public cloud (AWS/Azure/GC)

Delivery responsibilities in the areas of cloud network administration, security administration, instantiation, provisioning, optimizing the environment, third party software support.

Supporting the onsite teams with migration from On premise to Cloud for customers

Implementing security best practices, and analyzing the partner compatibility

Manages and coordinates all activities necessary to implement the Changes in the environment.

Ensures Change status, progress and issues are communicated to the appropriate groups.

Views and implements the process lifecycle and reports to upper management.

Evaluates performance metrics against the critical success factors and assures actions for streamline the process.

Perform Change related activities documented in the Change Request to ensure the Change is implemented according to plan

Document closure activities in the Change record and completing the Change record

Escalate any deviations from plans to appropriate TLs/Managers

Provide input for the ongoing improvement of the Change Management process

Manage and support 24x7 VaaS environments for multiple customers.

Devise and implement security, operations best practices.

Implementing development, production environment for data warehousing cloud environment

Backup, Archive and Recovery planning and execution of the cloud-based data warehouses across all the platforms AWS/Azure/GC resources.

Ensuring SLA are met during implementing the change

Ensure all scheduled changes are implemented within the prescribed window

First level of escalation for team members

First level of help/support for team members

Who You’ll Work

This Role will mainly be working as part of Cloud Data Protection for the Cloud Ops L2 team, which is eventually responsible for all BAR operations, across AWS, Azure & Google Cloud Platforms.

This will be reporting into Managers for Cloud Data Protection Ops – Girdhari Pal

What Makes You a Qualified Candidate

Minimum 3-5 years of IT experience in a Systems Administrator / Engineer role.

Minimum 1 years of Cloud hands-on experience (Azure/AWS/GCP).

Cloud Certification

ITIL or other relevant certifications are desirable

Service Now / ITSM tool day to day Operations

Must be willing to provide 24x7 on-call support on a rotational basis with the team.

Must be willing to travel – both short-term and long-term

What You’ll Bring

4 Year Engineering Degree or 3 Year Masters of Computer Application.

Excellent oral and written communication skills in the English language

Must be willing to provide 24x7 on-call support on a rotational basis with the team.

Must be willing to travel – both short-term and long-term

• Teradata/DBMS Experience Hands on experience with Teradata administration and strong understanding of Cloud capabilities and limitations
• Thorough understanding of Cloud Computing: virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models and the current competitive landscape
• Implement and support new and existing customers on VaaS infrastructure.
• Thorough understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security etc.) and have experience with orchestration to develop a cloud solution.
• Should have good knowledge of cloud services for Compute, Storage, Network and OS for at least one of the following cloud platforms: Azure
• Managed responsibilities as a Shift lead
• Should have experience in Enterprise VPN and Azure virtual LAN with data center
• Knowledge of monitoring, logging and cost management tools
• Hands-on experience with database architecture/modeling, RDBMS and No-SQL.
• Should have good understanding of data archive/restore policies.
• Teradata Basic
• If certified with VMware skills will be added advantage.
• Working experience in Linux administration, Shell Scripting.
• Working experience on any of the RDBMS like Oracle//DB2/Netezza/Teradata/SQL Server,MySQL.