Clinical Supply Chain Senior Associate – Development Supply Chain Technologies (DSCT)

Biopharma Careers; Hyderabad; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Biopharma Careers invites applications for a Supply Chain role focusing on SAP Order to Cash, Plan to Stock, and ERP systems support. You will manage ticket intake, maintain data integrity, and support audits and process improvements across global teams.

The role requires strong SAP/IS background, ServiceNow experience, and familiarity with Power BI for dashboards. Collaboration with cross-functional teams is essential for regulatory compliance and accurate shipments.

Qualifications

• Bachelor’s or Master’s degree with 5+ years ERP/IS experience.
• Experience with SAP Order to Cash and Plan to Stock.
• Proficiency in ServiceNow and data-query tools.
• Knowledge of SAP Customer Master data and shipment processes.

Responsibilities

• Manage intake process for tickets in ServiceNow for DSCT resolver group.
• Monitor SAP data quality and ensure timely shipment to sites.
• Maintain DSCT dashboards and participate in weekly meetings.
• Support audits, deviations, change controls, and risk assessments.

Skills

SAP Order to Cash

Plan to Stock

ServiceNow

Syniti

Power BI

Robotic Process Automation

Artificial Intelligence (AI) basics

Education

Bachelor’s or Master’s degree in IT/ERP/IS

Tools

SAP

ServiceNow

Syniti

Power BI

Job description

Career Category

Supply Chain

Job Description

Role Descriptio n

You will report to the Manager, Development Supply Chain, and support the Development Supply Chain Technologies team (DSCT) in managing a customized ERP system designed to distribute investigational products to clinical sites. Your role involves collaborating with cross-functional and global teams to ensure that processes are dependable, compliant, and accurate , while also enhancing discipline, process rigor, and transparency.

Performance & Process Management

• Keep business process related procedures up to date and inspection ready.
• Support root cause analysis and ongoing process improvement initiatives.
• Support the global team during audits and inspections.

Cross-Functional & Global Collaboration

• Collaborate with Clinical Supply Chain, Clinical Study Teams, Quality, and DTI.

Compliance & Governance

• Ensure execution in compliance with all applicable regulatory guidelines and Amgen procedures.
• Provide support for deviation management, change control processes, risk assessments, and ensuring inspection readiness.

Roles & Responsibilities

Under general guidance of (Sr.) Manager/Manager, manage the following key responsibilities:

• Manage intake process for tickets in ServiceNow assigned to the DSCT resolver group by allocating tickets appropriately and categorizing them by root cause for metrics tracking and visibility.
• Monitor Clinical Data Quality reports to uphold SAP system data integrity.
• Oversee and update Clinical Customer Master data within the SAP system to ensure precise and timely shipment of finished clinical goods to designated sites.
• Help manage the DSCT team dashboard and attend weekly team meetings.
• Attend DSCT weekly system issue meetings.
• Help oversee the resolution of shipment issues for Investigational Product to clinical sites and aid in the reconciliation process.

Functional Skills

Must-Have Skills:

• Proficient in SAP Order to Cash and/or Plan to Stock processes.
• Experienced with information systems management platforms, such as Service Now.
• Proficient in using data query tools such as Syniti and Power BI.
• Experienced with process automation tools, robotic process automation, and basic artificial intelligence (AI) functions.

Basic Qualifications

• Bachelor’s degree or Master’s degree with 5+ years of ERP or Information Systems experience.