Client Support Specialist

S&P Global; Gurugram District; On-site; INR 12,00,000 - 15,00,000; Full time

Job summary

A global financial data provider in Gurugram is seeking a Service Delivery Manager to oversee client communication, manage a cross-region team, and facilitate service improvement. The role demands a proactive approach to operational delivery while engaging with top-tier financial institutions. With responsibilities spanning communication and project coordination, candidates should possess 2–4 years of relevant experience, a critical mindset, and strong organizational skills. This is a fantastic opportunity for individuals eager to make a significant impact in a growing function.

Benefits

Health care coverage

Generous time off

Access to learning resources

Retirement planning

Family-friendly benefits

Retail discounts

Qualifications

• 2–4 years of experience in a client-facing role.
• Experience managing stakeholder relationships.
• Project management experience or coordination in technology delivery.

Responsibilities

• Manage a dynamic cross-region team.
• Drive client communication for operational delivery.
• Facilitate service improvement and collaboration.

Skills

Client communication

Critical thinking

Team collaboration

Project management

Job description

About the Role

Grade Level (for internal use): 08

The Team

S&P Market Intelligence Software Solutions (SwS) Division provides solutions for banks, asset managers, hedge funds, insurance companies, software companies and treasury functions in large institutions. This role sits within the Hosted Solutions and Product Support function in SwS. We are responsible for day‑to‑day service delivery of our hosted software solutions, specifically WALL STREET OFFICE (WSO). The team co‑coordinates and liaises with stakeholders internally and externally from junior analysts to C‑suite executives.

The Impact

The Service Delivery Managers will play a vital role, overseeing a range of functions to facilitate the delivery of superior service, leveraging consistent processes and tools to proactively monitor service delivery, and taking ownership of critical incidents and escalations, coordinating with resolution parties and establishing effective communications between the client and our SMEs.

What’s in it for you

• The role is dynamic and provides a fantastic opportunity to build a solid career solving complex problems and working with some of the world’s top‑tier financial institutions.
• You will be trained on the WSO applications and in the informational needs of modern financial institutions.
• This function is relatively new to S&P, so there is lots of scope for this individual to shape and define the role and have a significant impact.

Responsibilities

• Responsible for managing a dynamic cross‑region team.
• Responsible and accountable for client communication in day‑to‑day operational delivery, including change, technology, product and support requests across multiple clients.
• Responsible for understanding, agreeing, and managing client priorities, while feeding back into relevant internal processes in an accurate and timely manner.
• Responsible for driving and facilitating internal collaboration to establish proactive service improvement, client action plans, root‑cause analysis (RCA), and post‑mortem for incidents or service level agreement breaches.
• Responsible and accountable for hosting regular reviews with clients, to provide updates on current activities and operating results.
• Contribute to continuous improvement and operational excellence in the team and the wider organization.

What We’re Looking For

• 2–4 years of experience.
• Experience working in a high‑pressure client‑facing role.
• Experience liaising with senior stakeholders.
• Experience project‑managing or coordinating technology and business delivery as a team player.
• Experience working with asset management or data technology in support, business analysis, project management or Scrum Master roles.
• Direct experience of WSO or syndicated loan markets would be an advantage.

Personal Impact

• Proven ability to think critically and be comfortable challenging the status quo for better results.
• Organized, able to multi‑task, and possessing a positive attitude to meet deadlines.
• Self‑starter with an attention to detail.
• Adept at building and maintaining trusted and credible relationships with colleagues at all levels and external clients.
• Self‑motivated; able to work independently with minimal supervision.

Communication

• Good presentation skills (preparation and delivery).
• Excellent oral and written communication skills.

Teamwork

• Team player and able to interact with product, operations, delivery and technical teams in a professional manner.
• A team player who is comfortable working at all levels of the business and with external clients.
• Proven ability to work individually and in a team environment that spans multiple geographical regions.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best‑in‑class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Recruitment Fraud Alert

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to [e-mail] and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_English_formattedESQA508c.pdf