Client Support Engineer (SBI_RPF)

NTT DATA, Inc.; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading global innovator in technology services is seeking a Client Support Engineer to provide first-line onsite technical support in Bengaluru. The ideal candidate should have a bachelor's degree in Information Technology or a related field and entry-level experience with networking technologies. This position entails troubleshooting and resolving technical issues, ensuring client infrastructure is operational, and working closely with diverse teams. Join us and be part of a diverse workplace that fosters growth and inclusion.

Qualifications

• Entry level experience in networking technologies such as routing and switching.
• Entry level experience in providing technical support to clients.
• Entry level experience in diagnosing and troubleshooting networking issues.

Responsibilities

• Provide first-line onsite technical support and field engineering services.
• Proactively identify and resolve technical incidents and problems.
• Ensure client infrastructure is configured, installed, and operational.

Skills

Networking technologies

Technical support

Diagnosis and troubleshooting

Education

Bachelor's degree in Information Technology or Computing

Associate level certification in networking technologies

Job description

Join to apply for the Client Support Engineer (SBI_RPF) role at NTT DATA, Inc.

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Overview

The Networking Service Delivery Field Support Engineer (L1) provides professional first-line onsite technical support and field engineering services to clients. The role proactively identifies and resolves technical incidents and problems, with the objective of restoring service and meeting SLA targets. It involves managing standard and low-complexity incidents and performing routine tasks following established practices and procedures.

Responsibilities

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.
• Ensures that any software that is part of the solution is installed and configured according to client requirements.
• Proactively identifies problems and errors as they occur and logs such incidents with the required level of detail.
• Liaises with client IT environments, carriers and colleagues to expedite diagnosis and identify a resolution.
• Investigates first line support calls to identify the root cause following knowledge articles.
• Responds to and diagnoses alerts; escalates to L2 Field Engineer when unable to resolve within the stipulated time.
• Updates incidents with progress and resolution details in a timely manner using the required platform.
• Ensures efficient and comprehensive resolution of incidents and requests.
• Applies tools and processes to track, log, report on and manage configuration items and changes.
• Investigates problems in systems, processes and services and assists with remedies and preventative measures.
• Provides first line remote and onsite technical support to clients.
• Provides first line field engineering services to clients.
• Reports and escalates issues to third-party vendors if necessary.
• Follows handover procedures for shift changes to ensure service continuity.

Qualifications

• Academic qualifications and certifications:
• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in networking technologies (e.g., Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.).

Required experience

• Entry level experience in networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.
• Entry level experience in diagnosis and troubleshooting.
• Entry level experience providing remote support in networking technologies.
• Entry level experience in relevant technology.

Workplace type

On-site Working

Seniority level

Entry level

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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