Client Servicing - Field sales Professional

Tradeindia; Ludhiana; On-site; INR 3,00,000 - 6,00,000; Full time

Job summary

A leading service provider based in Ludhiana, Punjab, is seeking a Client Servicing Specialist to manage relationships with assigned clients. You will be responsible for conducting regular check-ins, driving contract renewals, and identifying upselling opportunities. The ideal candidate should demonstrate strong communication and negotiation skills, along with key account management abilities. This role offers an opportunity to engage deeply with clients and contribute to their success.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins to ensure clients are satisfied and engaged.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.

Skills

Good Communication

Negotiation skills

Key account management skills

Client Servicing, retention and renewals

Job description

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skill Set Requirement

• Good Communication
• Negotiation skills
• Key account management skills
• Client Servicing, retention and renewals