Client Services Officer

Deutsche Bank; Maharashtra; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

A leading global bank is seeking a Client Service Officer in India to manage client inquiries and ensure timely resolution of issues. The ideal candidate has a strong background in settlements or corporate actions, with excellent communication skills and knowledge of the European market. This role offers a range of benefits, including flexible work options and professional development opportunities.

Benefits

Best in class leave policy

Gender neutral parental leaves

100% reimbursement under childcare assistance benefit

Sponsorship for industry relevant certifications

Employee Assistance Program

Comprehensive Hospitalization Insurance

Accident and Term life Insurance

Complementary Health screening

Qualifications

• Strong in settlements or corporate actions background, preferably in corporate banking.
• Experience in client-facing roles with strong communication skills.
• Knowledge of European market settlement practices.

Responsibilities

• Account opening, maintenance, and closure for various regions in EMEA.
• Preparation and review of tax-related ITRA documentation.
• Client management-related admin activities.

Skills

Settlements background

Client-facing experience

Strong communication skills

Knowledge of markets

SWIFT knowledge

Fluency in English

Job description

Role Description

• RTM-Client Service Officers (CSO) act as single points of contact for all DB custody client inquiries for the Security Services (SES) business.
• The query may pertain to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration.
• In addition, CSOs liaise with all necessary internal parties to ensure client query resolution in a timely manner.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

• Best in class leave policy.
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Account Opening/Maintenance/closure for various regions in EMEA
• Prepare and review tax‐related ITRA documentation for the European market
• Knowledge of invoice and billing preparation for clients
• Autobahn implementation and support
• Client management related admin activities
• Trade settlements – pre‑matching & failure status in EMEA market
• Clarification of unsettled trades pertaining to the client, the counterparty and/or the depositor
• Proactive client‑specific transmission of information to the client
• Prompt and competent processing of client inquiries via Salesforce, fax, SWIFT and the telephone
• Prompt and competent clarification of client complaints
• Prompt processing, preparation, forwarding and controlling of client instructions in terms of corporate action instructions, considering the deadline
• Supervision of holdings and instructions in the case of corporate action instructions, including following up on outstanding client instructions and supervising the receipt of missing client instructions
• Processing of rights claims in terms of transactions over the ex‑date (RCL)
• Processing of inquiries regarding securities and cash turnover which result from settlement and capital measures
• Documentation of client communication (phone call, Salesforce)
• Supervision and prompt clarification of short positions on the part of the client
• Prompt controlling and release of invoices in the billing application
• Identification of the need for client visits, their initiation and where necessary participation

Your skills and experience

• Should be strong in settlements or corporate actions background; preferred in corporate bank – custodian business.
• Client‑facing experience along with strong communication skills.
• Knowledge of markets and settlement practices across the European market.
• Knowledge of securities operation products such as OTC settlement, CCP and Xetra settlement, auto‑borrowing, DMA, etc.
• Knowledge of the client set‑up and service agreements, including their terms and conditions.
• SWIFT knowledge for MT54X and MT56X series for settlements and corporate actions.
• Prompt reaction to client inquiries within respective deadlines (see best practice guidelines).
• Oral and written fluency in English.
• Prompt communication/escalation of extraordinary, difficult and risk‑laden client inquiries, as well as complaints.
• Preparedness to take on back‑up function.
• Cooperation within the team, beyond the team (live an open door policy) and adjoining departments.
• Realistic priority‑setting considering the total scope of tasks.
• Efficient, structured, independent and autonomous working.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits you can tailor to suit your needs.

About us and our team

Please visit our company website for further information

https://www.db.com/company/company.htm