Client Service Associate

JP Morgan Chase Bank; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

JP Morgan Chase in Mumbai is seeking an Onboarding Support Associate within Global Client Service. You will own end-to-end onboarding and integration readiness through go-live and early-life monitoring, partnering with client-facing and internal delivery teams to surface risks and ensure setup accuracy.

Responsibilities include guiding deals from pre-onboarding through go-live, coordinating across teams, and analyzing metrics to improve straight-through processing while delivering a high-quality

Qualifications

• 10+ years in banking supporting corporate clients
• Knowledge of international and domestic payment rails and liquidity structures
• Experience with sanctions screening, fraud review, regulatory reporting
• Bachelor's degree in commerce or related field
• Strong English communication and presentation skills

Responsibilities

• Bridge between clients and client-facing teams to enhance onboarding experience
• Scope onboarding needs with implementation and coverage teams and identify go-live risks
• Attend client discussions to capture requirements and input solution design
• Guide deals from pre-onboarding through go-live as single point of contact
• Coordinate across operations, technology and related teams to ensure setup accuracy
• Validate pre go-live testing by monitoring end-to-end transactions
• Monitor early-life performance post go-live and triage issues
• Review KPIs to identify trends and remediation opportunities
• Analyze weekly/monthly metrics to track client health and risks
• Present progress updates to stakeholders and management

Skills

Banking experience

Client onboarding

English communication

Analytical mindset

Negotiation & influencing

Presentation skills

Stakeholder management

Education

Bachelor's degree in commerce

Tools

Microsoft Office

AI analytics tools

Python

Tableau

Xceptor

Alteryx

Job description

Make your mark by guiding top-tier clients through seamless onboarding, strengthening cross-functional delivery, and driving process improvements that scale.

As an Onboarding Support Associate in Global Client Service within Client Onboarding and Service, you provide end-to-end ownership of sensitive client onboarding and integration readiness through go-live and early-life monitoring. You partner closely with client-facing teams and internal delivery groups to scope implementations, surface risks early, and support pre go-live testing and setup accuracy. You use operational expertise and metrics to improve straight through processing outcomes and deliver a consistently inclusive, high-quality client experience.

Job Responsibilities:

• Serve as the bridge between clients and client-facing teams, and internal operations and delivery teams, to enhance the overall onboarding experience
• Partner with implementation and coverage teams to scope onboarding needs and proactively identify go-live risks and dependencies
• Attend client discussions to understand requirements and provide input into solution design and execution plans
• Guide top-tier and sensitive deals from pre-onboarding through post go-live monitoring as the single point of contact during the integration journey
• Coordinate across operations, technology, and related teams to confirm setup accuracy and client readiness ahead of go-life
• Validate pre go-live testing by monitoring end-to-end transactions and confirming smooth processing across systems
• Monitor early-life performance after go-live and drive issue triage to reduce routine breaks and improve straight through processing
• Review key performance indicators and service measures to identify recurring themes and remediation opportunities
• Analyze weekly and monthly metrics to track client health and highlight trends and risks
• Present progress updates and status reporting to stakeholders and provide regular management updates on day-to-day work

Required qualifications, skills, and capabilities:

• Bring 10+ years of experience in the banking industry supporting corporate clients, including treasury-related services
• Demonstrate knowledge of international payment rails (for example, SWIFT, CHIPS, Fedwire) and domestic payment methods (for example, ACH, GIRO, NEFT, CNAPS, BACS, SEPA) and liquidity structures (for example, sweeps, inter-company loans, notional pools)
• Apply working understanding of sanctions screening, fraud review, billing, regulatory reporting, nostro funding, foreign exchange, and e-commerce and third-party payment flows
• Use Microsoft Office tools (Word, Excel, PowerPoint) to produce clear tracking, analysis, and stakeholder materials
• Hold a bachelor’s degree in commerce or a related discipline
• Communicate effectively in English with clients and internal stakeholders across functions
• Exhibit strong presentation skills to support client and stakeholder meetings
• Apply an analytical mindset to interpret metrics, produce trends, and share meaningful outcomes with stakeholders
• Demonstrate negotiation and influencing skills to drive timely completion of deliverables across multiple teams
• Drive ownership and accountability as an individual contributor leading deal-related discussions and ad hoc initiatives

Preferred qualifications, skills, and capabilities:

• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools (for example, Xceptor, Alteryx, Python, Tableau) to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.