Schedule
12:00pm - 9:00pm / 6:30pm - 3:30pm
Working Model
Hybrid
Intro
CSC is an industry leader and a trusted partner to many of the world’s most successful organizations. Our success is built on trust, tenacity, passion, and a commitment to customer service. We work as a team, always finding a way, never becoming complacent, and putting relationships first. Our thorough approach and undivided attention to clients’ needs drive our commitment to their success. We empower and encourage initiative, problem‑solving, and collaboration to make a difference for the people we serve. If you’ve worked in retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. Those skills transfer to a Customer Service Associate role in CSC’s professional, business‑to‑business environment—without the need for nights, weekends, or holidays.
Responsibilities
- Respond to internal client inquiries via email or Salesforce chatter.
- Assist in various EMC/EPS projects: group split projects, minute book and document uploads, queues, annual reports, corporate transparency act filings, and business licenses.
- Provide exceptional customer service to both internal and external customers.
- Maintain and update customer records, including contact updates and other updates.
- Communicate project progress with different teams.
- Navigate between multiple databases (company records, Navigator, etc.) quickly and accurately.
- Review and process legal documents.
- Fulfill customer orders across jurisdictions.
- Problem‑solve issues related to customers and documentation.
Qualifications
- Graduate with 4–6 years of experience.
- Transactional or administrative experience reviewing and evaluating documents.
- Business‑to‑Business customer service experience.
- Legal compliance experience.
- Proficiency with Microsoft Office.
- Keen attention to detail and accuracy.
- Ability to thrive in a fast‑paced, high‑volume environment.
- Strong comprehension, critical thinking, and problem‑solving abilities.
- Excellent organizational and time‑management skills.
- Proficiency in navigating multiple systems quickly.
- Effective written and verbal communication skills.
- Flexibility and adaptability.
- Quick and independent learner.
- Commitment to CSC values: Service, Teamwork, Agility, Tenacity, and Genuine.
Benefits & Perks
- Annual success‑sharing bonuses or commission plans based on individual performance.
- Support for colleagues with disabilities.
- Hybrid work models.
- Tuition reimbursement, professional certifications, and expert‑led development programs.
- Employee recognition programs.
- Community impact through CSC Gives Back and partnership with Kiva.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.