Client Manager -BFSI

nttlimited; Mumbai; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

NTT DATA is seeking a Senior Client Manager to own key accounts, grow revenue across all solutions, and manage the full client lifecycle in Mumbai. You will identify leads, reduce churn, and expand services within existing relationships.

Responsibilities include driving land, expansion, and renewals, aligning governance, and ensuring client satisfaction while leveraging NTT Data's portfolio and sales tools to forecast and close opportunities.

Qualifications

• Experience in the IT services industry and selling across managed services, applications and systems integration.
• Proven ability to grow land, expansion and renewals within assigned accounts.
• Strong client engagement skills, ability to understand client needs and articulate value.
• Experience with Salesforce.com platform and related CRM processes.

Responsibilities

• Take full ownership of assigned accounts and drive land, expansion and renewals.
• Identify and pursue leads to grow the client base and revenue.
• Minimise churn and maximise retention across solutions within accounts.
• Drive client satisfaction throughout the buying lifecycle and articulate value.
• Generate demand by helping clients identify needs and map to NTT data services.
• Influence vendors and work with internal teams to meet client goals.
• Utilise sales tools and methodologies to manage accounts, opportunities, and forecasts.
• Develop strong channels of communication with each client and grow revenue with extra services.

Skills

Sales acumen

Client engagement

Solutions selling

Pursuit of opportunities

Tools

Salesforce

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The primary responsibility of the Senior Client Manager is to take full ownership of his/her assigned accounts. Their key focus is to manage and grow relationships to drive land, expansion and renewals across all solutions within assigned accounts. They are required to identify & pursue leads

"Responsible for selling the Managed Services/Application Services/System integration products or services to and maintaining relationships with existing accounts."

Key Roles and Responsibilities

• Manage and grow relationships to drive land, expansion and renewals across all solutions within assigned accounts.
• Identify & Pursue leads.
• Minimise churn and maximise retention in assigned accounts.
• Drive client satisfaction throughout the entire lifecycle of the clients' buying process.
• Generate demand by assisting clients to identify current needs and then effectively articulate how NTT Data can add value through our services and solutions.
• Influence and work closely with vendors to achieve required results.
• Use NTTData's sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast.
• Take ownership of a range of clients within the assigned segment.
• Develop open and effective channels of communication in with each client within the assigned account.
• Encourage revenue growth by inspiring clients to additional services.
• Become the reliable point of contact for clients that is required to establish a strong business relationship.
• . able to determine the best solution requirements for each client that can be deployed by other departments.
• build enduring relationships and display an understanding of the client industry, business environment and strategy to identify current and future opportunities for NTT Data
• Develop and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
• Monitor and control financial governance and compliance throughout an area of specialisation in order to manage financial cost.

Knowledge, Skills and Attributes

• Sales business acumen - Skills supporting successful selling through organisational and business outcome mindset. Success will require focusing on planning, leveraging tools and data,. Developing the skills to understand your client's business (including commercial and financial aspects) in order to bring value to them from NTT's portfolio of services.
• Sales client engagement and management - Skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know your client, building effective and lasting relationships with them and to be seen as a trusted advisor.
• Sales solution skills - Knowledge of NTT Ltd.'s offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link NTT offerings, including high-value services to specific client and prospect needs and outcomes.
• Sales pursuit - Skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Required Experience

• Experience in the IT services industry
• Experience in the areas of application services and infrastructure services
• Advanced experience in a similar role in a similar environment
• Advanced experience in a sales environment
• Advanced sales and client engagement experience coupled with a good understanding of business, sourcing and technology market
• Advanced experience negotiating with clients and vendors
• Advanced experience with business to business and business to consumer sales techniques
• Experience providing mentoring and coaching to less experienced client managers
• Advanced experience analysing commercial information
• Experience working with Salesforce.com platform

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabil