Client Engagement Specialist

Dow Jones; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Comprehensive Insurance & Retirement

Paid Time Off

Education Benefits

Family Care Benefits

Career Growth Programs

Access to Dow Jones Products

Employee Referral Program

Well‑being & Fitness Programs

Financial Health Programs

Cybersecurity Protection

Job summary

Dow Jones is seeking a Client Engagement Specialist to manage renewals for strategic accounts, preserving contract revenue and coordinating with Business Development Managers. The role emphasizes retention, client training, and proactive risk monitoring to drive sustained value for Dow Jones.

You will own renewal plans, oversee the lifecycle from pricing to invoicing, and support upsell opportunities while assisting clients in transitioning from legacy tools to Dow Jones upgrade platforms.

Qualifications

• 2-4 years of proven success in client engagement, customer success or account management.
• Exceptional written and verbal communication skills.
• Other language proficiency is a strong plus.
• Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment.
• Excellent project management and organizational skills with a keen attention to detail.

Responsibilities

• Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan.
• Proactively provide a clear picture to management by highlighting high risk renewal accounts and strategies to mitigate potential losses.
• Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal CRM reports.
• Oversee the overall renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year.
• Support new sales into existing accounts to ensure maximum customer ROI with Dow Jones.
• Support clients’ transitions from legacy tools to Dow Jones upgrade platforms.

Skills

Communication

Multitasking

Project management

Microsoft Office

Google Drive

Salesforce

Tableau

Languages

Tools

Salesforce

Tableau

Microsoft Office

Job description

Job Description

About the Team: At Dow Jones, we empower global organizations to navigate an increasingly volatile world, where geopolitical shifts, financial crime, regulatory expansion and emerging AI technologies redefine risk every day. Powered by market‑leading intelligence capabilities—including Dow Jones Risk & Compliance, Dragonfly, Oxford Analytica, Storyful, Dow Jones Risk Journal, Factiva and Dow Jones Newswires,we deliver the trusted insights our customers need to build resilience, protect their reputations and make mission‑critical decisions with confidence.

About the Role

The Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. The Client Engagement Specialist is responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Business Development Managers. To this end the Client Engagement Specialist will need to liaise with DJ internal teams to ensure the clients business needs are being met consistently to support the renewal. Ultimately the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones. Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts.

You Will Retention

Responsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan

Proactively provide a clear picture to management by highlighting high risk renewal accounts and strategies to mitigate potential losses

Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal CRM reports

Oversee the overall renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year

Support new sales into existing accounts to ensure maximum customer ROI with DJ

Support clients’s transitions from legacy tools to DJ upgrade platforms

Citizen Knowledge

Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ business/industry, competitor solutions they are using and the client’s current and developing needs Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups. Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.

Lead Generation

Where possible identify opportunities for increased revenue within the set of accounts (up‑selling and possibly cross‑selling) and work with other members of the sales team to follow through on such opportunities. The CES must maintain accurate and appropriate client records within the Company’s systems. The CES will communicate with clients mainly via telephone and email.

You Have

2-4 years of proven success in client engagement, customer success or account management

Exceptional written and verbal communication skills

Other language proficiency is a strong plus

Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment

Excellent project management and organizational skills with a keen attention to detail

Proficient in Microsoft Office suite & Google Drive Knowledge of Salesforce & Tableau desirable

Our Benefits

• Comprehensive Insurance & Retirement plans
• Paid Time Off and Leaves
• Education Benefits
• Family Care Benefits
• Career Growth Programs
• Access to Dow Jones Products
• Employee Referral Program
• Employee Well‑being Support & Fitness Programs
• Financial Health Programs
• Cybersecurity Protection

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.

Reasonable Accommodation

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Business Area

Dow Jones - Risk Sales Job Category: Sales Union Status: Non-Union role Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). If you are a current employee in Workday, please navigate to the Jobs Hub and select Browse Jobs to apply internally.