Client Engagement Manager

Purview Services; Chandigarh; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Purview Services is seeking a seasoned Client Engagement / Relationship Manager with 8+ years of experience in enterprise IT services. The role focuses on building trusted advisor relationships with clients like Capgemini and Infosys, aligning services with business goals and driving retention and growth.

You will lead strategic reviews, coordinate with cross-functional teams, monitor health metrics and KPIs, and ensure successful delivery while identifying opportunities for account expansion.

Qualifications

• 8+ years of experience in client engagement and account management.
• Experience with IT services clients such as Capgemini or Infosys.
• Strong stakeholder management and executive communication.
• Experience in strategic planning and account growth.
• Ability to analyze client performance metrics and drive actions.
• Knowledge of CRM tools and dashboards.
• Experience leading cross-functional teams.

Responsibilities

• Serve as primary point-of-contact for assigned enterprise clients.
• Build and maintain relationships with key client stakeholders.
• Understand client requirements to provide strategic solutions.
• Lead QBRs, presentations, and client reporting.
• Monitor client health metrics, retention, and KPIs.
• Coordinate with sales, delivery, and operations for client success.
• Identify opportunities for account growth, upselling, cross-selling.
• Handle client escalations and resolve conflicts.
• Mentor junior client managers as needed.

Skills

Client engagement

Account management

Stakeholder management

Executive communication

Strategic planning

Account growth

Client retention

Presentation skills

Negotiation

Conflict resolution

CRM tools

CRM systems

Reporting dashboards

Tools

CRM systems

Reporting dashboards

Job description

About the Role:

We are seeking a seasoned Client Engagement / Relationship Managerwith 8+ years of experience managing enterprise clients in the IT services domain. The ideal candidate has hands-on experience working with global or large Indian IT services organizations such as Capgemini, Infosys, or similar, and is skilled in driving strategic client relationships, retention, and growth.

This role will act as a trusted advisor to clients, ensuring alignment of services with business objectives, managing escalations, and fostering long-term partnerships.

Key Responsibilities:

• Serve as primary point-of-contactfor assigned enterprise clients, ensuring proactive engagement and satisfaction.
• Build and maintain strong relationships with key client stakeholders(C-level, senior managers, and delivery leads).
• Understand client business requirements, challenges, and objectives to provide strategic solutions.
• Lead Quarterly Business Reviews (QBRs), presentations, and reporting to clients.
• Monitor client health metrics, retention, and service delivery KPIs.
• Collaborate with internal teams (sales, delivery, operations) to ensure client success and project execution.
• Identify opportunities for account growth, upselling, and cross-functional service delivery.
• Handle client escalations and conflict resolutionpromptly and effectively.
• Mentor junior client managers or engagement teams as needed.

Key Qualifications & Skills:

• 8+ years of experiencein client engagement, account management, or client relationship management.
• Proven experience with clients in the IT services sector, specifically Capgemini, Infosys, or similar.
• Strong stakeholder management and executive communicationskills.
• Experience in strategic planning, account growth, and client retention initiatives.
• Ability to analyze client performance metrics and implement actionable plans.
• Skilled in presentation, negotiation, and conflict resolution.
• Familiarity with CRM tools, reporting dashboards, and enterprise engagement frameworks.
• Experience leading cross-functional teamsto deliver client success.

Preferred:

• Exposure to global client accountsor multi-location delivery.
• Experience in SaaS, IT consulting, or digital transformation projects.
• Strong understanding of account profitability and revenue tracking.

Performance Metrics (KPIs):

• Client retention and satisfaction (CSAT / NPS).
• Revenue growth / account expansion.
• Timely delivery of client projects / SLAs.
• Successful escalation handling and resolution.
• Stakeholder engagement and relationship strength.