Client Engagement Associate/ Consultant (IN/PH)

Resonate CX; Ernakulam; On-site; INR 6,00,000 - 10,00,000; Full time

Job summary

A fast-growing SaaS company is seeking a Client Engagement Associate/Consultant in India. The role involves building strong relationships with clients, leading onboarding sessions, and managing renewals to drive customer success. Candidates should have 2-4 years of experience in customer success or account management, along with excellent communication skills. Join a team dedicated to redefining customer experiences and enjoy a flexible, people-first culture.

Benefits

Flexible work culture

Team events and activities

Opportunities for skill growth

Qualifications

• 2–4 years of experience in Customer Success, Account Management, Client Servicing, or Consulting in a SaaS or tech environment.
• Excellent communication and relationship-building skills.
• Comfortable in a fast-paced, collaborative setup with global stakeholders.

Responsibilities

• Build strong, consultative relationships with clients.
• Lead onboarding and training sessions.
• Monitor customer usage and improve adoption.
• Develop tailored engagement plans.
• Manage renewals and upselling opportunities.
• Act as the voice of the customer.

Skills

Customer Success

Account Management

Communication skills

Relationship building

Proactive mindset

Job description

Client Engagement Associate/Consultant – India / PH

Are you someone who thrives on building meaningful client relationships and loves technology and creating real business impact?

Would you like to be part of a fast-growing Australian SaaS company that’s redefining how organisations listen to and act on customer feedback?

At Resonate, we’re on a mission to build the world’s most powerful Customer Experience (CX) platform — one that helps brands truly connect with their customers and employees. Our platform brings together AI-driven insights, automation, and analytics to empower organisations to deliver exceptional experiences at every touchpoint.

As we continue to grow, we’re looking for a Client Engagement Associate/Consultant in India to help us scale our success — someone who’s equal parts consultant, problem-solver, and relationship builder.

About The Role

We’re looking for a proactive and relationship-driven professional to join our team as a Client Engagement Associate/Consultant.

In this role, you’ll partner closely with clients across the globe to help them get the most value from our platform — driving adoption, engagement, and long-term success.

This position combines elements of consulting, account management, and customer experience, making it ideal for someone who enjoys solving business problems, building trusted relationships, and working in a fast-paced SaaS environment.

What You’ll Do

• Build strong, consultative relationships with clients to understand their business goals and challenges.
• Lead onboarding and training sessions to ensure smooth implementation and early success.
• Monitor customer usage and proactively engage clients to improve adoption and ROI.
• Develop tailored engagement plans that align with each customer’s objectives.
• Manage renewals and identify opportunities for upselling and account growth.
• Collaborate with Marketing, Product, and Implementation teams to share customer insights and drive better outcomes.
• Act as the voice of the customer, providing strategic recommendations to enhance satisfaction and retention.

What You’ll Bring

• 2–4 years of experience in Customer Success, Account Management, Client Servicing, or Consulting — ideally within a SaaS, digital, or tech environment.
• A consultative mindset — you ask the right questions, uncover needs, and craft practical solutions.
• Excellent communication and relationship-building skills.
• A proactive, outcome‑oriented approach — you take ownership and drive results.
• Comfort working in a fast‑paced, collaborative setup with global stakeholders.
• A genuine interest in technology and helping businesses succeed through better customer experiences.

Why Join Us

• Be part of a global team redefining Customer Experience for some of the biggest brands.
• Get hands‑on with cutting‑edge CX tech and see the real impact of your work.
• Enjoy a flexible, people‑first culture that values creativity, learning, and ownership.
• Fun team events, engaging virtual activities, and plenty of opportunities to grow your skills.
• The chance to work alongside passionate professionals who love what they do — and have fun doing it!

Location: India

Employment Type: Full-time

Ready to make customers fall in love with better experiences?

Join us at Resonate, where curiosity meets impact.

Please include a CV and a Cover Letter outlining how your experience aligns with this role. Applicants must be eligible to work in India in a full-time capacity.