Client Due Dilligence Analyst (DDQ)

AlphaSense; Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

AlphaSense is seeking a DDQ Analyst to support the global sales process by accurately and timely responding to client Due Diligence Questionnaires. You will work across Compliance, Sales, ITSecurity, Cyber, and Risk, gaining exposure to how a SaaS company protects data and manages compliance.

You will use AI-assisted tools to draft and assemble responses, review AI outputs for accuracy, escalate non-standard questions, and maintain trackers and the repository of approved answers.

Qualifications

• 0–2 years of experience in operations, administrative, customer support, compliance operations, or similar process-based role is helpful, and fresh graduates are encouraged to apply.
• Exposure to compliance, privacy, information security, client due diligence, or DDQs is a plus, but not required.

Responsibilities

• Support AlphaSense’s global sales process by helping complete client Due Diligence Questionnaires accurately, consistently, and within agreed turnaround times.
• Review incoming DDQs, understand the nature of the request, and process them by following established standard operating procedures, templates, and the approved internal knowledge base.
• Retrieve and apply pre-approved, standardised answers to client questionnaires, ensuring each response is accurate, consistent, and aligned with approved company positions.
• Use AI-assisted tooling to help draft, match, and assemble questionnaire responses, while carefully reviewing all AI-generated output for accuracy before it is finalised.
• Identify questions that fall outside the SOP or do not have an approved answer in the knowledge base, and elevate them promptly and clearly to the appropriate subject matter expert rather than improvising a response.
• Work cross-functionally with teams such as Compliance, Security, Privacy, Legal, Product, and Sales to help move client requests forward and support deal timelines.
• Protect confidential client and company information at all times, handling sensitive security, compliance, and commercial data in line with confidentiality and data-handling policies.
• Maintain accurate trackers, records, and DDQ pipeline updates to ensure requests are monitored, prioritised, and completed within defined turnaround times.
• Help maintain the “Source of Truth” repository of standardised answers by flagging outdated content and adding newly approved responses under the guidance of senior team members.
• Manage access requests for the AlphaSense Trust Library by following the documented process, enabling clients to self-serve standard security and compliance documentation.

Skills

Attention to detail

Communication skills

English proficiency

Process orientation

Job description

About AlphaSense

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About The Role

The DDQ Analyst plays an important role in supporting AlphaSense’s global sales process by helping respond to client Due Diligence Questionnaires accurately, consistently, and on time. This role sits at the intersection of Compliance, Sales, ITSecurity, Cyber, and Risk, giving the analyst strong exposure to how a global SaaS company supports enterprise customers, protects data, and manages compliance requirements.

What You’ll Do

• Support AlphaSense’s global sales process by helping complete client Due Diligence Questionnaires accurately, consistently, and within agreed turnaround times.
• Review incoming DDQs, understand the nature of the request, and process them by following established standard operating procedures, templates, and the approved internal knowledge base.
• Retrieve and apply pre-approved, standardised answers to client questionnaires, ensuring each response is accurate, consistent, and aligned with approved company positions.
• Use AI-assisted tooling to help draft, match, and assemble questionnaire responses, while carefully reviewing all AI-generated output for accuracy before it is finalised.
• Identify questions that fall outside the SOP or do not have an approved answer in the knowledge base, and elevate them promptly and clearly to the appropriate subject matter expert rather than improvising a response.
• Work cross-functionally with teams such as Compliance, Security, Privacy, Legal, Product, and Sales to help move client requests forward and support deal timelines.
• Protect confidential client and company information at all times, handling sensitive security, compliance, and commercial data in line with confidentiality and data-handling policies.
• Maintain accurate trackers, records, and DDQ pipeline updates to ensure requests are monitored, prioritised, and completed within defined turnaround times.
• Help maintain the “Source of Truth” repository of standardised answers by flagging outdated content and adding newly approved responses under the guidance of senior team members.
• Manage access requests for the AlphaSense Trust Library by following the documented process, enabling clients to self-serve standard security and compliance documentation.

Who You Are

• Detail-oriented and comfortable handling structured, high-volume work accurately and consistently over time. This is a process-driven role where repeatability, quality, and consistency are key to success.
• 0 to 2 years of experience in an operations, administrative, customer support, compliance operations, or similar process-based role is helpful, and fresh graduates are encouraged to apply.
• Exposure to compliance, privacy, information security, client due diligence, or DDQs is a plus, but not required. Relevant certifications, coursework, or internships will also be viewed positively.
• Discreet and trustworthy, with a strong sense of responsibility when handling confidential and sensitive client, security, compliance, and commercial information.
• Good judgment and self-awareness around the limits of the role, including knowing when a question can be answered using approved sources and when it should be escalated to a subject matter expert.
• Comfortable working with software, internal knowledge bases, workflow tools, and AI-assisted productivity tools, with a willingness to learn new platforms as part of day-to-day work.
• Strong written communication skills in English, with the ability to follow templates closely and produce clear, professional, error-free responses.
• Organized, reliable, and able to manage multiple requests, track deadlines, and stay composed while handling a steady volume of work.

AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.