Client Coverage Manager - SME ME

Standard Chartered; Mumbai; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Career development

Health insurance

Job summary

Standard Chartered is seeking a Trade Services support professional in Mumbai to assist Relationship Managers and coordinate with Trade CSC units across L/Cs, remittances, bank guarantees, and export credits. You will address queries, ensure timely processing, and maintain adherence to regulatory and internal controls.

The role emphasizes client interaction, documentation familiarity, and back-office support to sales teams, with a focus on KYC reviews and compliance.

Qualifications

• Understand basic trade finance and documentation.
• Interface with clients to resolve queries and requirements.
• Understanding of basic loan documentation and mortgage formalities.

Responsibilities

• Assist Relationship Managers in implementing changes to internal standards and procedures.
• Monitor day-to-day processing of Trade Services products to meet service levels.
• Ensure compliance with internal controls and regulatory requirements.
• Provide Trade related services and information about product features to customers.
• Support back-office activities for the sales team and complete KYC reviews as needed.

Education

University graduate

MBA would be an added advantage

Trade finance and lending product certificates

Job description

• Manage and grow the relationship of existing customers and co-ordinate with various units such as Trade Services, Payments, CRC, GSSC for various transactions processing and to address all the queries relating of L/C, Remittances, Bank Guarantee, Export Credits, facility documentation, etc.

Key Responsibilities

Business

• To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business.
• To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards.
• To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
• To provide Trade related Services to Customers as per standards set out in the Quality Manual/system and to meet turnaround times as per the Service Level Agreement.
• To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards.
• To provide information about product features, benefits and implementation to callers
• To help customers with their complaints and problems
• To provide back-office support to sales team
• To assist RMs in completing KYC reviews of the clients
• Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC
• Ensure compliance with these policies and procedures on an ongoing basis.
• Any suspicious transaction must immediately be reported to the supervising officer.
• Ensure Control on Static Data Transactions

Processes

• To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
• To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards

Key Stakeholders

• Internal:
  • Colleagues in CPBB and CDD teams, Product, Risk, Compliance, Trade teams and other support Functions and Businesses
• External:
  • Key clients

Skills and Experience

Must-have Skills

• Understand basic trade finance and documentation
• Interface with clients
• Understanding of basic loan documentation and mortgage formalities

Qualifications

Key Experiences

• Minimum 3-4 years of relevant experience in serving business/commercial/corporate clients. Experience in servicing international businesses under the cross-border context is a plus

Certifications / Qualifications

• University Graduate, MBA would be an added advantage; Any certificate courses on trade finance and lending products would be a plus as well.
• In-depth knowledge of products, services and delivery channels available for ME & Trade Customers
• Knowledge of operational procedures, documentation requirements, banking practices and regulations related to commercial banking
• Firm in all business guidelines and compliance issues
• Knowledge in facility documentation for commercial clients will be an added advantage
• Good communications skills – verbal and written

Languages

• Good communications skills – verbal and written

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

1. Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
2. Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
3. Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.