Client Coverage Manager - SME ME

Standard Chartered India; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary

Medical and life insurance

Generous leave policies

Flexible working options

Job summary

Standard Chartered India in Mumbai seeks a Trade Services Associate to manage and grow relationships with existing customers. You will coordinate with Trade Services, Payments, CRC, and GSSC for L/C, remittances, bank guarantees, and related documentation, ensuring queries are resolved and service levels are met.

The role requires 3–4 years in corporate client servicing, knowledge of trade finance, and strong communication skills.

Qualifications

• 3–4 years of experience serving corporate/business clients, with cross-border exposure preferred.
• Knowledge of trade finance and documentation is essential.
• Strong verbal and written communication skills are required.

Responsibilities

• Assist Relationship Managers in implementing changes to internal standards and procedures.
• Monitor day-to-day processing of Trade Services products to meet service levels.
• Ensure compliance with internal procedures, operational controls and regulatory requirements.
• Provide Trade-related services and resolve customer queries as per SLA.
• Offer back-office support to the sales team and assist in KYC reviews.
• Maintain awareness of money laundering prevention and KYC policies and report suspicious activity.

Skills

Trade finance basics

Client interaction

Loan documentation basics

Education

University degree

MBA beneficial

Trade finance certificates

Job description

Job Summary

Manage and grow the relationship of existing customers and co-ordinate with various units such as Trade Services, Payments, CRC, GSSC for various transactions processing and to address all the queries relating of L/C, Remittances, Bank Guarantee, Export Credits, facility documentation, etc.

Key Responsibilities

Business

• To assist Relationship Managers in implementing changes to Internal Standards and Procedures in line with development in the business.
• To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards.
• To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
• To provide Trade related Services to Customers as per standards set out in the Quality Manual/system and to meet turnaround times as per the Service Level Agreement.
• To ensure speedy resolution of customer queries and complaints, in accordance with laid down procedures and quality standards.
• To provide information about product features, benefits and implementation to callers
• To help customers with their complaints and problems
• To provide back-office support to sales team
• To assist RMs in completing KYC reviews of the clients
• Awareness of all the policies and procedures issued in relation to money laundering prevention & KYC
• Ensure compliance with these policies and procedures on an ongoing basis.
• Any suspicious transaction must immediately be reported to the supervising officer.
• Ensure Control on Static Data Transactions

Processes

• To ensure compliance of all Internal Procedures, Operational Controls and Regulatory Requirements.
• To monitor the day to day processing/delivery of all Trade Services products related to the Trade CSC with the primary purpose of meeting service standards

Key Stakeholders

Internal

• Colleagues in CPBB and CDD teams, Product, Risk, Compliance, Trade teams and other support Functions and Businesses

External

• Key clients

Skills And Experience

Must-have Skills

• Understand basic trade finance and documentation
• Interface with clients
• Understanding of basic loan documentation and mortgage formalities

Qualifications

Key Experiences

• Minimum 3-4 years of relevant experience in serving business/commercial/corporate clients. Experience in servicing international businesses under the cross-border context is a plus

Certifications / Qualifications

• University Graduate, MBA would be an added advantage; Any certificate courses on trade finance and lending products would be a plus as well.
• In-depth knowledge of products, services and delivery channels available for ME & Trade Customers
• Knowledge of operational procedures, documentation requirements, banking practices and regulations related to commercial banking
• Firm in all business guidelines and compliance issues
• Knowledge in facility documentation for commercial clients will be an added advantage
• Good communications skills – verbal and written

Languages

• Good communications skills – verbal and written

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.