ClicFlyer - Account Manager - Sales - Analytics Solutions/SaaS Domain (4-10 yrs)

ClicFlyer; Gurugram District; Remote; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading tech company based in Gurugram is seeking an experienced sales coordinator. The role involves generating sales among client accounts, maintaining long-term relationships, and ensuring client satisfaction through excellent communication. Ideal candidates will have over 5 years of experience in account management, especially with MNC clients, and strong proficiency in English. All client interactions will be conducted virtually.

Qualifications

• 5+ years' experience in coordinating sales activities.
• Prior experience in account management of MNC clients.
• Experience in a similar capacity is a must.

Responsibilities

• Generate sales among client accounts, including upselling and cross-selling.
• Operate as the point of contact for assigned customers.
• Develop and maintain long-term relationships with accounts.
• Ensure regular communication with existing clients.
• Identify new sales opportunities with existing customers.

Skills

Excellent communication skills

Fluency in spoken English

Good working knowledge of Excel

Experience using CRM tools

People skills

Prior job experience in account management

Knowledge or experience of the Middle East

Job description

Experience & Qualifications

• 5 Plus years' experience in coordinating sales activities for ClicFlyer application (brand owned by Bodmas Technologies).
• The right candidate should have prior experience account management of MNC clients. Candidate will be required to perform account management activities as listed below:

Role Description

• Generate sales among client accounts, including upselling and cross-selling
• Operates as the point of contact for assigned customers
• Develops and maintains long-term relationships with accounts
• Makes sure clients receive requested products and services in a timely fashion

Key Responsibilities

• Ensuring regular communication with existing clients, answer customer queries and service issue resolution
• Identifying new sales opportunities with existing customers
• Maintaining and updating existing customer recordsContract renewals Since ClicFlyer's client base is overseas, there will be no field work and candidate will be required conduct all communication over phone, emails and other VC platforms such as Teams or Zoom etc.

Key Skills

• Excellent communication skills with both fluency in spoken English as well as written communication
• Good working knowledge of excel and power point
• Experience in using CRM tool is preferred
• People skills; pleasing personality and flair for dealing with people are important factors in establishing a strong bond with customers
• Prior job experience in a similar capacity is a must
• Knowledge or experience of the middle east a plus