Claims Analyst (India)

Bayzat; Delhi; Hybrid; INR 400,000 - 700,000; Full time

Job summary

Bayzat is seeking a claims processor in India to manage health insurance claims, preauthorizations, and related documentation. You will review client submissions, coordinate with insurers, and maintain CRM records to ensure timely resolutions and KPI adherence.

You should have 2-3 years of health insurance experience and a Medical Doctor degree, with strong verbal and written communication skills and a customer-centric approach.

Qualifications

• 2-3 years of experience in health insurance industry (insurance companies, TPAs, or hospital insurance depts).
• Medical Doctor degree or equivalent required.
• Well organized, detail-oriented and customer-centric.
• Strong verbal and written communication skills.

Responsibilities

• Understand the Claim RI & Preauthorization process and documentation requirements from all insurers/TPAs.
• Review documents submitted by clients and follow up for compliance; escalate when needed.
• Submit claims to insurers and track until resolution per SLA.
• Record and maintain accurate information in our CRM for all ongoing claims.
• Monitor the Claim Dashboard daily to meet KPIs for customer requests.
• Provide status updates to clients and explain information requirements.
• Oversee turnaround times for claim placement, indemnification, and insurer follow-up.
• Process 250+ claims and pre-approvals per month on average.
• Maintain customer satisfaction for claims and preauthorizations, overturning where appropriate.

Skills

Verbal communication

Written communication

Education

Medical Doctor degree

Job description

Who We Are

Bayzat is at the forefront of transforming workplaces through innovative solutions in HR, Payroll, Finance, and Insurance. Renowned as a leading SaaS platform for employee benefits and a key player in the Insurance sector, we are committed to our mission: empower every company to create a remarkable workplace by supercharging people processes and payments.
As one of the MENA region's fastest-growing Scale-Ups, Bayzat is celebrated for its innovative product offerings, backed by over 300 team members from 35+ nationalities. Recognized by Forbes as a promising UAE-based startup and supported by leading VCs like Mubadala and Point72 Ventures, we are among the best-funded HRTech scale-ups in the region.
At Bayzat, culture is paramount. We are a principle-driven, merit-based organization where authenticity, collaboration, and unpretentiousness thrive. Joining Bayzat means immersing yourself in an environment of high achievers, tackling complex challenges, and constantly striving for success. Our culture inspires continuous learning and excellence, allowing you to work with and be inspired by some of the brightest minds in the industry.
Our journey to success is anchored in our commitment to innovation, empowering businesses with features designed to optimize efficiency and elevate employee experiences. Whether enhancing people processes, streamlining payments, or enabling smarter decisions, Bayzat is redefining what it means to create a truly remarkable workplace.

Who We Are

Bayzat is at the forefront of transforming workplaces through innovative solutions in HR, Payroll, Finance, and Insurance. Renowned as a leading SaaS platform for employee benefits and a key player in the Insurance sector, we are committed to our mission: empower every company to create a remarkable workplace by supercharging people processes and payments.
As one of the MENA region's fastest-growing Scale-Ups, Bayzat is celebrated for its innovative product offerings, backed by over 300 team members from 35+ nationalities. Recognized by Forbes as a promising UAE-based startup and supported by leading VCs like Mubadala and Point72 Ventures, we are among the best-funded HRTech scale-ups in the region.
At Bayzat, culture is paramount. We are a principle-driven, merit-based organization where authenticity, collaboration, and unpretentiousness thrive. Joining Bayzat means immersing yourself in an environment of high achievers, tackling complex challenges, and constantly striving for success. Our culture inspires continuous learning and excellence, allowing you to work with and be inspired by some of the brightest minds in the industry.
Our journey to success is anchored in our commitment to innovation, empowering businesses with features designed to optimize efficiency and elevate employee experiences. Whether enhancing people processes, streamlining payments, or enabling smarter decisions, Bayzat is redefining what it means to create a truly remarkable workplace.

Some High-impact Responsibilities You Will Be Entrusted With

• Understanding the Claim RI & Preauthorization process as well as documentation requirements from all insurance companies/TPAs.
• Reviewing documents submitted by clients and following up with them to ensure they comply with necessary specifications. Escalation to the Team leader and the Account manager when necessary.
• Submitting claims to insurers and following up with them until case resolution within Insurer SLA.
• Record and maintain accurate information on all ongoing claims in our CRM system.
• Monitoring the Claim Dashboard on a daily basis to ensure the handling of customer requests within set KPIs.
• Provide status updates on claims to clients and explain the requirements for additional information.
• Turnaround time for claim placement, indemnification, insurer follow-up and escalation
• # of Claims and Pre-Approvals processed on average per day/week (250 claims monthly approx.
• Maintain Customer Satisfaction for Claims & Preauths, ability to overturn claims and Preauth decisions.
  

What You Will Need To Have

• 2-3 years and above of experience in the health insurance industry like in insurance companies, TPAs and/or at hospitals/clinics insurance depts.
• Any kind of Medical Doctor degree holder .
• Well organized, detail-oriented & customer centric.
• Strong verbal and written communications skills .

What's In It For You

At Bayzat, we don't sell beanbags or buzzwords as culture — we build an environment where high achievers thrive. You'll work alongside some of the hungriest, most driven people you'll ever meet, in a place that rewards performance, not politics.

Here’s What You Can Expect

• Meritocracy at its core: Your value creation and impact define your growth, not titles or tenure.
• Freedom to shape your path: We support cross-functional moves and growth transitions when you drive value.
• Real feedback culture: Feedback is coaching - empowering you to find your own answers and elevate your game.
• Barrier-free collaboration: Impact matters more than hierarchy. If you can create value, you'll have a seat at the table — even with the CEO.
• Accelerated growth: Fast-track opportunities for top performers; no artificial limits.
• Flexible work setup: Remote and hybrid options designed around performance.
• Inclusive culture: Regular company-wide all-hands, OKR tribe meetings, and annual awards that celebrate real impact.

This isn't for everyone — but if you want to be pushed, inspired, and rewarded for what you deliver, welcome to Bayzat.