City Lead

Tétris SA; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

Jones Lang LaSalle Incorporated seeks a City Lead in Bengaluru to own the end-to-end Occupant and Guest Experience, leading the Workplace Experience Team and coordinating site operations across the portfolio. The role emphasizes human-centric service delivery, safety, and stakeholder engagement.

You will manage client relationships, drive operational excellence, and implement regional initiatives while ensuring alignment with health, safety and risk policies.

Qualifications

• Strong verbal and written communication skills in English.
• Ability to interact with a wide range of client staff, including senior levels.
• Excellent planning, organizational and administrative capabilities.

Responsibilities

• Oversee end-to-end Occupant and Guest Experience within the assigned portfolio.
• Lead Workplace Experience Team and drive service delivery.
• Manage operations, vendor contracts, procurement and financial decisions with a focus on delight and safety.

Skills

Verbal communication

Written communication

Client/stakeholder management

Analytical thinking

Organization

Education

Bachelor’s degree

Job description

City Lead### City LeadApply: On-site: Bengaluru, KA: Full time: Posted Today: REQ542770**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Work space lead****Work Dynamics****What's this job involves****ROLE AND RESPONSIBILITIES****OVERALL ROLE**This position is responsible for the end-to-end Occupant and Guest Experience within theassigned portfolio, with the focus on providing outstanding Experience in the Workplace. WithExperience at the core of the gearing of the service delivery, workplace activities need ashuman-centric and engagement focused as possible, with team management, site operations,service contracts, sourcing, procurement and financial decisions made with this ultimate target ofDelight in mind, while maintaining safe working practices throughout all we do.The role acts as point of contact for the client Global Real Estate (“GRE”) client team regardingWorkplace activities of all buildings at City Level and supports account initiatives by driving consistentimplementation and delivery. A key aspect of this role is engagement, interfacing not only withGRE, but also other service partners such as Security and Amenity Services, with Landlords asrelevant, along with the lines of business and occupants as the ultimate service recipients.**MAJOR RESPONSIBILITIES****Transforming to the Workplace Team of the future**Develop existing and bring in new talent and capabilities into the Workplace ExperienceTeamIntroduce technology and digital platforms to enable Workplace Experience team to bemobile and present on the occupant floorsDevelop an active and visible Workplace Experience TeamEnsure there is a highly proactive, responsive, dynamic and agile team**Client/Stakeholder Management** (in support of the Country lead)Pro-actively develop and manage Client relationships ensuring that expected service levelsare achievedComply with all requirements of the Client contract and meet or exceed Key PerformanceIndicatorsDeliver an exceptional quality of service to the Client, as reflected by Client feedback**Leadership / Staff Management:**Actively encourage an environment that supports teamwork, co-operation, performanceexcellence and personal successDevelop the team through performance assessments and training, managing staff workloadthrough correct resourcing and developing a succession plan for key team members and onsiteVendors**Operations Management:**Ensure the delivery of all operational requirements as per the client scope of works acrosssiteDevelop and implement operational procedures and performance measures to ensuresimplification and accuracy of work methods, reliability of systems and consistencySupport Regional initiatives such as user experience programs, JLL system roll-outs, regionaltraining programs/workshops and other initiatives as appropriate, through drivingimplementation and consistency across the RegionDrive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.Ensure operations are aligned to financial processes and controls are adhered to at all timesto achieve good financial management.Ensure compliance with JLL and client Health, Safety, Environment and Risk Managementpolicies and proceduresEnsure data integrity of all systems across the Region and perform audits from time to timeEnsure meeting or exceeding SLA/KPI scores Hire, attract and retain a team of top talentedemployees and to ensure company standards are met Review and spot-checksuppliers/service providers performance to ensure contractual obligations are deliveredResolve user's complaints and concerns with solutions and follow upManage Vendor Contract database to ensure they are up to date at all timesManage vendor procurement processes and ensure timely contract execution, negotiation, includingpreparation of tender documentation and preparation of contracts in accordance withagreed guidelinesGenerate reports and conduct presentations as per the service delivery requirements andoverall account managementCoordinate churn work and minor project works requested by usersSupport with critical out-of-hours issues & participate as a key team member in responses toemergency situationsResponsible for monitoring and managing staff performance with criteria set in IndividualPerformance ManagementResolve user's complaints and concerns with solutions and follow up**Sound like you? To apply you need to have:****CANDIDATE SPECIFICATION – KEY SELECTION CRITERIA****Ideal Experience**· Excellent verbal and written communication skills as well as presentation skillsAny Bachelor’s Degree· Able to adapt in a fast-paced working environment and versatile in meeting client changingneeds and requirements· Strong analytical, organization and administration skills· A minimum of 10 + years in the facility management industry/hospitality industry managinglarge facility operationsAn added benefit would be a Bachelor’s degree in facilities management, building, businessor other related field; however, this is not a must.Fluent in English**Critical Competencies for Success (with corresponding ‘I am JLL behaviors')****Client Focus & Relationship Management – ‘I Value my Customers’**· Demonstrates proactive & professional approach to customer service and stakeholderengagement· Has a natural hospitality-orientated communications acumen· Ability to interact with a wide range of client staff, including senior levels· Ability to manage conflict and balance between client and firm requirements· Has a customer service oriented attitude**People Management and Team Leadership – ‘I am a Team Player’**· Ability to lead team effectively, train them well and promote open, constructive andcollaborative relationships at all levels**Program Management & Organizational Skills – ‘I am Proactive’**· Excellent planning & organizational skills to prioritize work and meet tight deadlines· Proven ability to manage multiple and complex operational matters on a daily basis**Problem Solving & Strategic Thinking – ‘I am Innovative’**· Capacity to deal with ambiguity and solve complex problems effectively· Analytical, proven ability to solve problems using a quantitative approach· Proven ability to employ holistic approaches and looks at long term solutions**Other Personal Characteristics**· Natural communicator who enjoys engaging at all levels· Self-motivated and confident· Exhibits honesty & trustworthiness· Open to new ideas & willing to challenge status quo· Works well with diverse teams from various countries/cultures**What we can do for you:**At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!**Location:**On-site –Bengaluru, KA**Scheduled Weekly Hours:**48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.