CISCO VOIP Engineer

Innovatia Inc.; India; Remote; INR 5,00,000 - 7,00,000; Full time

Job summary

A leading technology outsourcing provider in India seeks a skilled VOIP Technician with over 2 years of experience. Responsibilities include ensuring effective VOIP operations, troubleshooting issues, and supporting configurations. The ideal candidate possesses strong communication skills and a professional certification in CCNA Voice or CCNP Voice. This role offers comprehensive health insurance and opportunities for remote work, emphasizing a balanced work/life structure.

Benefits

Comprehensive Health Insurance

Employee Wellness Program

Robust reward and recognition programs

Attractive leave policy

Qualifications

• 2+ years of technical experience in VOIP.
• Flexible to work in night shifts.
• Team player capable of working independently.

Responsibilities

• Ensure the effective operation of the Voice environment.
• Support VOIP implementation and configuration.
• Troubleshoot Call Manager and Voice Gateway issues.

Skills

VOIP troubleshooting

Communication skills

SQL & application support

Incident management

Change management

Technical support

Education

CCNA Voice/CCNP Voice certification

Tools

Cisco Call Manager

Unity Connection Servers

Cisco Voice Gateway

UCS server

Job description

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.

Responsibilities

• The technical resource is responsible for ensuring the effective operation of the Voice environment with end-to-end responsibility
• Must have VOIP troubleshooting experience. At least 2+ years of experience in SQL & application support, client/customer support, troubleshooting, incident management, problem management & change management
• Supporting VOIP cluster components with hands on experience on configuration & administration of:
  • Cisco Call Manager
  • Unity Connection Servers
  • Contact Center Servers
  • Cisco Voice Gateway
• Configuration and supporting VOIP implementation at remote sites, QoS & Packet analysis, Switching, VLAN, Ether channel, HSRP
• Troubleshooting Call Manager, Voice Gateway, On Net Calling Issues
• Create awareness of VOIP technology in end user
• Support VOIP analysis and reporting to achieve savings
• Good Communication skills and ability to coordinate with global stakeholders
• Should be expert in CSS, Partition, route pattern, Unity connection, UCS server, CIMC and Esxi, Dial peers, Certificate renew, maintenance work
• Should be expert Voice Gateway configuration and implementation (Hardware refresh)
• UCS server configuration & implementation (Hardware Refresh)
• Design & implementation of Voice equipment
• Must have good implementation knowledge of SIP & H323
• Manage medium to high priority projects in VOIP without or with limited supervision

Qualifications

• 2+ years of technical experience in VOIP
• Professional certification – CCNA Voice/CCNP Voice is an added advantage
• Good verbal and written communication skills to connect with customers at varying levels of the organization
• Flexible to work in night shifts
• Must be a team player capable to upscale and take initiative to deliver the task independently
• Must be open to learn and work on new technologies

Benefits at Innovatia

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities
• Remote work opportunities
• Focus on work/life balance
• Immigration Program supporting immigration to Canada for eligible employees

We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.