Circle Relationship Head- HDFC BB | Delhi

Aditya Birla Sun Life Insurance; Delhi; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Aditya Birla Sun Life Insurance seeks a senior sales leader to drive business growth in the assigned region, nurture channel partners, and supervise a team of Sales Managers to ensure smooth business processes and target achievement.

The role emphasizes balancing process requirements with partner expectations, managing bank customer relationships, and delivering enrollment, premium, and revenue targets while ensuring quality and effective channel management.

Responsibilities

• KRA1 Ensure achievement of Targets (Premium & Revenue) in order to contribute in overall growth of the company. Interaction with channel partners and Circle Heads; mapping of decision makers; quarterly review cadence.
• KRA2 Ensure smooth function of sales and processes to maximise business potential; communicate product/process changes; support in sales, issuance, and service aspects including calls and complaints handling.
• KRA3 Relationship management with Open Architecture banks; manage relationships at multiple levels with knowledge of insurance and bank products.
• KRA4 Drive effective channel management; utilise R&R programs to drive behaviours; achieve targets for retention, activation, product mix and regional growth.
• KRA5 Ensure right methods of business acquisition; maintain quality checks; monitor customer complaints and TATs; take actions on non-compliant behavior.
• KRA6 Persistency: MIS flow, renewal status reviews, and timely resolution of renewal queries.
• KRA7 Build new business opportunities within allocated area; identify innovative channel strategies; ensure activation and product mix goals.

Job description

Job Purpose

Drive business and achieve targets through allocated region/area. Nurture and maintain the relationship with the channel partner for the incremental development of the business contributing by the relation and help/supervise them for the smooth function of the business process flow. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organisation.

Job Context & Major Challenges

Job Context & Challenges:Key Challenges for the role –

• High dependency on HDFC Bank relationships in Open Architecture scenario, where they may have their own priorities so alignment is the key.
• Balancing between the process requirement and expectations of the Channel partners

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Ensure achievement of Targets (Premium & Revenue) in order to contribute in overall growth of the company Continuous interaction ( as per RH / ZH's defined grid ) with the channel partners/Circle Heads of the Zone Mapping all the key decision makers & build review mechanism per mapping basis decided Intervals Aggressively downloading all the RnR activities to be run by BSLI Innovative ways to download the R&R acti

KRA2 Ensure smooth function of the sales and other processes in order to maximise business potential. Communicating any product changes, process change or change in any rules and regulations (internal / IRDA) with the help of different training module. Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling

KRA3 Relation Ship Management: Open Architecture To Handle Bank customers requirements with the best services and products ranges To be equipped with insurance and Bank Products knowledge To manage the relationship at all the levels to have the desire out-puts.

KRA4 Drive effective channel management Work with the channel partner to effectively use R&R programs to drive desired behaviours Ensure efficient use of spent on Channel Partners which helps in achieving the end objective. Ensure achievement of desired levels of People Retention:10% Activisation of Teams:20% FYP ISSUED:50% NOPs:10% Product Mix: 10% (20%,Trad 50%: ULIP 40%: Protection 10%Monthly) 15% Business More than TATA Provide inputs for new products & Sales Pitch, basis an in-depth understanding of Channel needs Identify training needs for the in-house and channel partner teams Position gaps / Vacancy to be filled within a TAT of T+15 Days Identify innovative methods working with the relationship to enhance penetration of the database

KRA5 Ensure the right method of business acquisition in order get the profitable mix for the organisation Scrutinise the business on regular basis Maintain quality checks. Monitor Customer Complaints and adhere to defined resolution TATs - T + 72 Hrs Take necessary documented actions against defaulting employees on quality / conduct parameters

KRA6 Persistency Regular MIS flow and Communication with Channel Partners on T-30 Basis ( T Being the renewal date ) Resolve queries as and when required to ensure that renewal takes place on time Fortnightly renewal status review mechanism to be followed internally

KRA7 Building new business opportunities within the allocated area/relationships in order to maximise the productivity / Top Line Identify innovative methods working with the relationship to enhance penetration of the database SM Review Mechanism to have 40% Activation with 2 Case / Active @ 50K ATS to be focused Ensure Product Mix - Trad 50% : ULIP 40% : Term 10% 15% Business More than TATA Provide inputs for new products & Sales Pitch, basis an in-depth understanding of Channel needs Identify training needs for the in-house and channel partner team