Chief Operations Officer

Lend A Hand India; Pune District; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

A non-profit organization is seeking a Chief Operations Officer (COO) to oversee and optimize operational efficiency across India. The role involves strategic initiative execution, financial management, and collaboration with executive leadership to drive the mission and impact of the organization. An ideal candidate should possess over 12 years of experience in operations within the non-profit sector and a Master's degree in a related field.

Qualifications

• 12+ years of experience in operations, program management, and leadership roles, preferably in the non-profit sector.
• Experience managing large teams (100+ employees) across multiple locations.
• Strong financial acumen, including budgeting and compliance.

Responsibilities

• Develop and implement operational strategies to support the organization's mission.
• Ensure effective execution of strategic initiatives and financial management.
• Lead, mentor, and manage regional heads to support the team.

Skills

Strong leadership and people management skills

Resourcefulness

Strategic thinking

Problem-solving abilities

Excellent communication

Stakeholder management

Project management

Operational planning

Education

Masters degree in Business Administration

Non-Profit Management

Social Work

Public Administration

Job description

Job Summary

The Chief Operations Officer (COO) of a non-profit organization is responsible for overseeing and optimizing the operational efficiency of the organization across India. The role ensures effective execution of strategic initiatives, programs implementation, financial management, compliance, and overall organizational growth. The COO collaborates closely with the CEO, board members, and department heads to drive the mission and impact of the organization while ensuring operational excellence.

Key Responsibilities

• Operations & Leadership
  • Develop and implement operational strategies to support the organization's mission and long-term goals.
  • Oversee daily operations across multiple locations, ensuring efficiency and alignment with strategic objectives.
  • Work closely with the CEO and Board of Directors to develop policies and strategic plans.
  • Monitor and evaluate key performance metrics to measure organizational success.
• Program & Service Delivery
  • Ensure required administrative support for effective implementation and scaling of programs across different regions.
  • Identify operational challenges and implement solutions to enhance efficiency and effectiveness.
• Financial & Compliance Management
  • Ensure compliance with financial regulations, legal requirements, and donor policies for audit purpose.
  • Optimize resource allocation and operational cost efficiency.
  • Ensure adherence to all regulatory requirements, governance policies, and ethical guidelines.
  • Identify and mitigate risks related to operations, finance, and program implementation.
  • Maintain transparency in operations and work closely with internal and external stakeholders.
• Human Resources & Team Leadership
  • Lead, mentor, and manage regional heads to support and collaborate.
  • Oversee HR policies, recruitment, employee engagement, and retention strategies.
  • Promote a positive work culture, capacity building, and leadership development within the team.

Requirements

• Qualifications & Experience
  • Masters degree in Business Administration, Non-Profit Management, Social Work, Public Administration, or a related field.
  • 12+ years of experience in operations, program management and leadership roles preferably in the non-profit sector.
  • Experience managing large teams (100+ employees) across multiple locations.
  • Strong financial acumen, including budgeting, compliance.
  • Proven ability to drive efficiency and effectiveness in non-profit operations.
• Skills & Competencies
  • Strong leadership and people management skills.
  • Resourcefulness.
  • Strategic thinking and problem-solving abilities.
  • Excellent communication and stakeholder management.
  • Ability to work in a dynamic, mission-driven environment.
  • Proficiency in project management and operational planning.
  • Knowledge of regulatory and compliance frameworks in the non-profit sector.