Chief Operating Officer (COO)

Zycus; Mumbai; On-site; INR 6,000,000 - 12,000,000; Full time

Job summary

Zycus is seeking a Chief Operating Officer to unify its global Product, Engineering and Customer organizations and accelerate an AI-native, agentic AI-driven Source-to-Pay platform. Reporting to the CEO, the COO will own strategy, execution and measurable outcomes, drive adoption, and partner with GTM leadership.

This role suits senior SaaS leaders with deep product, technology, services and customer-success experience.

Qualifications

• Must have senior leadership experience across at least two of Product, Engineering and Customer.
• Strong understanding of enterprise SaaS metrics (ARR, GRR, NRR, adoption, retention).
• Proven ability to build and scale large product-technology organizations.

Responsibilities

• Own global product strategy and roadmap; drive AI-native platform evolution.
• Lead global Engineering, Technology and AI organizations; ensure reliability, security and velocity.
• Head Customer Success, Professional Services / Implementation, Support, and Renewals; ensure adoption and value realization.
• Integrate product, engineering and customer insights to prioritize roadmaps and governance.

Job description

Zycus is looking for a Chief Operating Officer (COO) to lead its global Product, Engineering and Customer organizations.

Reporting to the CEO, the COO will own the complete lifecycle from product strategy and engineering execution through implementation, adoption, value realization and retention.

A major part of the mandate will be to accelerate Zycus' evolution toward an AI-native and Agentic AI-driven Source-to-Pay platform, where intelligent agents can understand intent, orchestrate workflows and deliver measurable business outcomes.

This role is ideal for a senior SaaS or technology leader who can bring together Product, Technology, Professional Services and Customer Success into one high-performing organization.

Key Responsibilities

Product Strategy & Product Management

• Own Zycus' global product strategy and roadmap.

• Drive the transition toward an AI-native and Agentic AI-led platform.

• Identify where AI agents can fundamentally redesign enterprise workflows.

• Improve product velocity, prioritization, usability and customer outcomes.

• Build a strong product organization focused on customer needs and measurable business value.

Engineering & Technology

• Lead the global Engineering, Technology and AI organizations.

• Drive excellence in architecture, scalability, reliability, security and engineering velocity.

• Accelerate capabilities around Agentic AI, AI agents, orchestration, tool use, enterprise APIs, context, memory, evaluation and governance.

• Move AI rapidly from experimentation into reliable, scalable enterprise products.

• Drive adoption of AI-assisted software engineering to improve productivity and speed.

The candidate need not be hands-on technically, but must be able to challenge senior Engineering, Architecture and AI leaders.

Customer Success & Customer Operations

Lead the global customer organization across:

• Customer Success

• Professional Services / Implementation

• Technical Support

• Customer Account Management

• Adoption, Renewals and Retention

The COO will be responsible for implementation success, product adoption and measurable customer value.

A key mandate will be helping customers move from AI experimentation toward production adoption of Agentic AI, with clear governance, human-in-the-loop models and measurable outcomes.

The role will drive metrics such as time-to-value, adoption, GRR, NRR, renewals and customer satisfaction.

Product–Engineering–Customer Integration

The COO will create a tighter operating loop between Customers, Product, Engineering and AI.

The goal is simple:

Customer Need → Product / AI Insight → Build → Deploy → Learn → Improve

The COO will ensure AI innovation translates into customer adoption and business outcomes, while customer insights rapidly influence product and engineering priorities.

Company Leadership

As one of Zycus' senior-most executives, the COO will:

• Partner closely with the CEO on strategy and execution.

• Help shape Zycus' long-term Agentic AI strategy.

• Drive accountability across global teams.

• Build and mentor strong senior leadership across Product, Engineering, AI and Customer.

• Participate in major strategic and investment decisions.

Sales and Marketing will remain outside this role, though the COO will work closely with GTM leadership on product differentiation, customer requirements and Agentic AI positioning.

Who We Are Looking For

We are looking for an exceptional leader with a combination of:

Product thinking + Technology depth + AI orientation + Customer focus + Operating leadership

Years of experience are not a constraint. We care more about what you have built, the complexity of problems you have solved and the impact you have created.

Strong candidates may come from:

• Enterprise SaaS or product technology companies

• High-growth technology businesses

• Successful startups

• Founder or co-founder roles

• Business-unit or general-management positions

The ideal candidate will have:

• Leadership experience across at least two of Product, Engineering and Customer, with meaningful exposure to the third.

• Strong understanding of enterprise SaaS and SaaS metrics such as ARR, GRR, NRR, adoption and retention.

• Strong understanding of how Generative AI and Agentic AI are reshaping enterprise software.

• Strong customer and commercial orientation.

• Demonstrated ability to improve execution, speed and accountability.

We are particularly interested in people who have built something meaningful, not simply accumulated titles or years of experience.

Technology & AI Orientation

The candidate should be comfortable discussing:

• Generative AI and LLMs

• Agentic AI and AI Agents

• Agent orchestration and tool use

• Cloud and enterprise application architecture

Leadership Profile

We value:

• Exceptional clarity of thinking

• High intellectual horsepower

• Strong product judgment

• Technology depth

• Customer orientation

• Ability to move between strategy and operating detail

Preferred Background

Relevant candidates may currently hold titles such as:

COO | President | President & COO | Founder | Co-Founder | EVP | SVP | General Manager | Business Unit Head | Managing Director | CPTO | CPO | CTO | CCO

Current title and years of experience are not determining factors. Strong startup and growth-stage leaders are encouraged to apply.

Why Zycus

Zycus is a global enterprise SaaS company serving some of the world’s largest organizations across North America, Europe and APAC, with a long-standing presence in the Source-to-Pay market.

Zycus has been recognized as a Leader in the Gartner Magic Quadrant for Source-to-Pay Suites, reflecting the scale, maturity and competitiveness of its platform in a market dominated by some of the world’s largest enterprise software companies.

What makes this opportunity particularly exciting is the transformation now underway.

Zycus is moving beyond traditional enterprise SaaS toward an AI-native and Agentic AI-led future, where intelligent agents increasingly understand intent, coordinate workflows, interact with enterprise systems and deliver business outcomes.

Rather than treating AI as a feature layered onto existing software, Zycus is rethinking how Source-to-Pay itself should work in an Agentic AI world.

This creates a rare opportunity to join a company that already has global scale, enterprise customers, a mature product platform and strong market recognition, while helping lead a transformation that has many of the characteristics of building a new AI company inside an established global SaaS business.