Chief of Staff

Tide; Hyderabad; Hybrid; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Health Insurance

L&D budget per year

Flexible hybrid working

Job summary

Tide seeks a strategic Chief of Staff to work with the Regional CEO for Tide India and the SVP of Member Operations UK/Europe. You will shape and drive the Member Operations strategy, coordinating with senior leaders to prioritise initiatives and ensure effective execution across teams in Hyderabad.

You will partner with operations, product and training to improve customer journeys, establish performance metrics and lead cross-functional projects in a fast-paced, global fintech environment.

Qualifications

• Experience delivering complex cross-functional projects in technology organisations.
• Proven track record of supporting senior leaders in fast-paced environments.
• Strong analytical skills with ability to translate data into actionable insights.
• Comfortable working with ambiguity and changing priorities.

Responsibilities

• Define and execute the Member Operations strategy with the Regional CEO/SVP.
• Translate strategic objectives into actionable plans and monitor progress.
• Prepare presentations and reports for leadership meetings and stakeholders.
• Act as local lead for the MOPS teams based in Hyderabad.
• Identify critical customer journeys and conduct root cause analyses to fix inefficiencies.
• Partner with Ops, Product and Training to implement sustainable fixes.
• Establish metrics and a feedback loop for continuous improvement.
• Create and chair Steering Groups and manage weekly/monthly reviews.
• Oversee cross-functional communication and budgeting for Member Operations.

Skills

Strategic thinking

Cross-functional projects

Analytical skills

Stakeholder management

Communication

Ambiguity adaptation

Operational mindset

Job description

Job Description:

ABOUT TIDE

At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.

Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.

Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.

Tide facts:

• Tide is available for UK, Indian, German and French SMEs
• Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly
• Over $300 million raised in funding
• Over 2,800 Tideans globally
• Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

ABOUT THE ROLE:

As the Chief of Staff, you will act as a strategic partner and right hand to the Regional CEO for Tide India and the SVP of Member Operations UK/Europe. You will collaborate closely with top management to understand business objectives, identify opportunities, and develop strategic plans. You will be instrumental in driving key initiatives, optimising operational efficiency, and ensuring the smooth execution of strategic priorities across the Tide Member Operations function.

SOME OF THE THINGS YOU WILL BE DOING

Strategic Partnership & Execution

• Work directly with the Regional CEO and SVP to define and execute the Member Operations strategy.
• Translate strategic objectives into actionable plans and initiatives, and monitor progress to ensure timely delivery.
• Conduct research and analysis to support key business decisions and special projects.
• Prepare presentations and reports for leadership meetings, executive leadership, and other key stakeholders.
• Act as a local lead for the MOPS teams based of Hyderabad

Member Journey Improvements & Root Cause Analysis

• Identify critical customer journeys that impact experience and efficiency, and conduct deep-dive analysis and root cause investigations to uncover systemic inefficiencies.
• Conduct deep-dive analysis and root cause investigations to uncover systemic inefficiencies.
• Partner with Ops, Product, and Training teams to implement sustainable fixes, acting as a central point of contact for cross-functional initiatives to ensure alignment.
• Establish metrics to measure impact, ensuring a structured feedback loop for continuous enhancement.

Operational Excellence & Planning

• Create and chair Steering Groups to drive senior decision-making, and manage the rhythm of the business including weekly/monthly team steercos and business reviews.
• Act as a central point of contact for cross-functional initiatives, ensuring alignment and clear communication between teams.
• Identify and drive process improvements to enhance operational efficiency and productivity.
• Oversee the operational budget for the Member Operations function.

Communications & Stakeholder Management

• Facilitate effective communication across the Member Operations leadership team and with other departments.
• Draft internal and external communications on behalf of the Regional CEO/ SVP of MOPS UK&EU.
• Act as a trusted advisor and liaison between the Regional CEO / SVP of MOPS UK&EU and team leaders, ensuring alignment and resolving conflicts.

WHAT WE ARE LOOKING FOR:

You are a strategic and analytical thinker:

• Experience with a demonstrable track record of delivering complex, cross-functional projects or programmes in technology organisations
• Proven track record of supporting senior leaders in a fast-paced environment.
• You possess strong analytical skills and can translate complex data into clear, actionable insights.
• You are comfortable working with ambiguity and can quickly adapt to new priorities.

You are an exceptional communicator and collaborator:

• You have excellent written and verbal communication skills.
• Excellent interpersonal and stakeholder management skills, with the ability to build relationships with both the most junior and most senior people.
• You are highly organised and can manage multiple projects simultaneously.

You are operationally minded:

• You understand the intricacies of a large-scale operations function.
• You are proactive and resourceful, with a strong ability to problem-solve independently.

WHAT YOU’LL GET IN RETURN:

Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our new Hybrid working model & Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you’ll get:

• Competitive salary
• Health Insurance, with a proactive focus on mental and physical wellbeing
• Employee Assistance Programme
• 12 casual & 15 Privilege leaves
• We invest in your development with professional L&D budget per year
• Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution
• Spacious office in Hitechcity with all day snacks
• 24 hours paid volunteering time off per year
• Hybrid working
• Sabbatical leave

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model thatsupports both in-person and remote work to cater to the specific needs of our different teams.

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.

TIDE IS A PLACE FOR EVERYONE

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.

Requirements: