Chat Support & Blended Process Professional

HUMAN BEFORE RESOURCE PRIVATE LIMITED; Siliguri; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading services company in Siliguri is looking for candidates with excellent English communication for a full-time client support role. Candidates must be comfortable with night shifts, have necessary academic certifications, and be located within 25-30 kms of the office. The job involves resolving client queries and maintaining documentation. Perks include a permanent opportunity, cab facility, and incentives.

Benefits

Permanent and full-time opportunity

One way cab facility

Incentives and allowances

5 Working Days

Qualifications

• Candidates must have all marksheets and certificates.
• Candidates should have all government ID proofs (Aadhar Card and PAN Card).

Responsibilities

• Field all incoming help requests from clients via telephone and/or emails.
• Record, track, and document all queries received.
• Follow standard processes and procedures to resolve all client queries.
• Access and maintain internal knowledge bases to aid in problem resolution.
• Document and analyze call logs to identify trends.

Skills

Excellent communication in English

Comfortable with night shifts

Comfortable with work from office

Immediate joiner

Education

Under Graduate or Post Graduate

Job description

Eligibility

Under Graduates and pst-graduateso can apply. ( Pursuing candidates are not eligible)Excellent English communication is mandatory.

Desired Candidate Profile

• Candidates must have excellent communication in English.
• Candidates should be comfortable with night shifts
• Candidates should be comfortable with work from office.
• Candidates should have all marksheets and certificates.
• Candidates should have all government ID proofs ( Aadhar Card and PAN Card)
• Candidates have to come to office for walk-in interview.
• Candidates should be located within 25-30 kms of boundary from office location.
• Candidates should be immediate joiners.

Perks and Benefits

• Permanent and full time opportunity
• One way cab facility
• Incentives and allowances
• 5 Working Days

Role & Responsibilities

1. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
2. Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
3. Follow standard processes and procedures to resolve all client queries
4. Resolve client queries as per the SLAs defined in the contract
5. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
6. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
7. Document and analyze call logs to spot most occurring trends to prevent future problems
8. Maintain and update self-help documents for customers to speed up resolution time
9. Identify red flags and elevate serious client issues to Team leader in cases of untimely resolution
10. Ensure all product information and disclosures are given to clients before and after the call/email requests
11. Avoids legal challenges by complying with service agreements .