Chat Backend & Non Voice Process Professional

HUMAN BEFORE RESOURCE PRIVATE LIMITED; Bardhaman; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

A customer service company in India is looking for a candidate to manage and respond to customer inquiries via chat. The ideal candidate should have at least 2 years of experience, strong communication skills, and the ability to work in a fast-paced environment. The role involves providing excellent customer service and implementing process improvements.

Qualifications

• Minimum 2 years of experience in a related field.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Experience with chat backend.

Responsibilities

• Manage and respond to customer inquiries via chat.
• Provide excellent customer service and resolve issues efficiently.
• Collaborate with the team to achieve process goals and objectives.
• Develop and implement process improvements.

Skills

Strong communication

Problem-solving

Fast-paced environment adaptability

Job description

Manage and respond to customer inquiries via chat. Provide excellent customer service and resolve issues efficiently. Collaborate with the team to achieve process goals and objectives. Develop and implement process improvements.

Required Candidate profile

• Minimum 2 years of experience in a related field.
• Strong communication and problem‑solving skills.
• Ability to work in a fast‑paced environment and meet deadlines.
• Experience with chat backend.