Chat and Voice Customer Support - Travel Domain

TTEC; Ahmedabad District; On-site; INR 240,000 - 340,000; Full time

Benefits offered by this job

Career growth

Performance bonuses

Benefits

Job summary

TTEC is hiring a Chat and Voice Customer Service Representative to work on site in Ahmedabad, Gujarat. You will handle customer inquiries via chat and other written channels, resolving issues with care and professionalism.

The role requires strong written communication, at least a high school diploma, and the ability to work in a 24/7 environment. Freshers are welcome to apply and training will be provided.

Qualifications

• 1 year or more customer service experience – Freshers welcome.
• Strong written communication including grammar and spelling.
• High School Diploma required.
• Computer savvy with basic tech skills.
• Willing to work in a 24/7 environment.

Responsibilities

• Handle customer inquiries via chat and written channels.
• Resolve issues and provide peace of mind to customers.
• Report to Team Lead and support team goals.

Skills

Customer service experience

Written communication

High School Diploma

Computer literacy

24/7 availability

Education

High School Diploma

Job description

Job Description - Chat and Voice Customer Support - Travel Domain (04FH8)

Chat and Voice Customer Support - Travel Domain

Your potential has a place here with TTEC’s award-winning employment experience. As aChat and Voice Customer Service Representative working on site in Ahmedabad, Gujarat (Opp. L.J. Group of Institutes, Off S.G. Highway, Makarba), you’ll be a part of bringing humanity to business. #experienceTTEC

Interview details will be shared upon clearance of the assessment

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one

You’ll report to Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Connect and resolve issues with customers using written communication only

What You Bring to the Role

• 1 year or more customer service experience – Freshers welcome to apply
• Great written communication skills including grammar and spelling
• High School Diploma
• Computer savvy
• Flexibility to work in a 24/7 environment

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to a Team Lead. We are regularly hiring for this role. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different advantage points and for you to bring value to the table in your own unique way.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different advantage points and allows every individual to bring value to the table in their own unique way.