Charge Entry Team Lead

Hrcs Services; Chennai District; On-site; INR 12,00,000 - 16,00,000; Full time

Job summary

A Revenue Cycle Management provider is seeking an experienced Charge Entry Team Lead to oversee charge entry operations. This role requires managing a team, ensuring compliance, and driving accuracy within high-volume environments. The successful candidate will possess strong leadership skills, at least 12 years in a supervisory role in U.S. healthcare RCM, and a deep understanding of billing codes. Excellent communication and MS Excel proficiency are essential for this position.

Qualifications

• Minimum 7-10 years of experience in U.S. healthcare RCM.
• At least 12 years in a charge entry lead/supervisor role.
• Strong understanding of CPT, ICD, and HCPCS codes.
• Excellent verbal and written communication skills.

Responsibilities

• Manage day-to-day operations of the charge entry team.
• Lead and supervise the charge entry team.
• Conduct periodic quality audits and ensure accuracy above 99%.
• Provide on-the-job training to new team members.
• Liaise with onshore teams on charge capture issues.

Skills

Leadership and team management skills

Eye for detail and accuracy

Analytical and problem-solving abilities

Ability to perform under tight deadlines

Commitment to quality and compliance standards

Education

Graduate in any discipline

Tools

MS Excel

RCM workflow tools (Epic, eClinicalWorks, Kareo)

Job description

About HRCS Services

HRCS Services is a trusted provider of end-to-end Revenue Cycle Management (RCM) solutions, delivering excellence in medical billing, coding, charge entry, payment posting, and denial management. With a strong focus on accuracy, compliance, and client satisfaction, HRCS continues to build a reputation for operational excellence and integrity.

Role Overview

The Charge Entry Team Lead will be responsible for managing day-to-day operations of the charge entry team, ensuring accuracy, timeliness, and compliance with client-specific and payer requirements. The role involves leading a team of charge entry associates, maintaining quality benchmarks, and coordinating with onshore/offshore stakeholders for seamless revenue cycle execution.

Key Responsibilities

Team & Process Management

• Lead and supervise the charge entry team to ensure timely and accurate entry of all charges into client billing systems.
• Allocate workloads, monitor productivity, and ensure adherence to SLAs and turnaround times.
• Conduct regular team huddles to review performance, discuss challenges, and share process updates.

Quality & Compliance

• Perform periodic quality audits on charge entry files and ensure accuracy above 99%.
• Ensure adherence to HIPAA and compliance protocols during data handling and transmission.
• Identify process gaps and implement corrective actions to prevent rework and denials.

Training & Development

• Provide on-the-job training and guidance to new team members.
• Conduct refreshers on payer-specific rules, modifiers, and billing guidelines.
• Mentor the team for continuous improvement and skill enhancement.

Client Coordination & Reporting

• Liaise with onshore teams for clarification on charge capture issues and updates.
• Prepare daily/weekly/monthly performance dashboards and share productivity & quality metrics with management.
• Support transitions or new client onboardings with charge entry scope.

Escalation & Issue Resolution

• Handle process escalations and provide timely resolution.
• Collaborate with coding, AR, and billing teams to resolve data inconsistencies or claim errors.

Qualifications & Experience

• Graduate in any discipline (preferably life sciences, commerce, or healthcare).
• Minimum 7-10 years of experience in U.S. healthcare RCM, with at least 12 years in a charge entry lead/supervisor role.
• Strong understanding of CPT, ICD, HCPCS codes, payer‑specific rules, and billing platforms.
• Excellent communication skills (verbal and written).
• Proficiency in MS Excel and RCM workflow tools (Epic, eClinicalWorks, Kareo, or similar).

Key Skills & Competencies

• Leadership and team management skills.
• Eye for detail and accuracy.
• Strong analytical and problem‑solving abilities.
• Ability to perform under tight deadlines and high‑volume environments.
• Commitment to quality and compliance standards.