Change Communications Manager

ERM Global Services Private Limited; New Delhi; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

ERM is seeking a Change Communications Manager to drive internal communications for transformation initiatives. You will own messaging, content creation, and channel management across regions, balancing languages and cultures while collaborating with leaders and global teams.

You will translate complex programme information into clear, concise messages, support engagement moments, and ensure consistency with ERM's transformation roadmap. This is a full-time India-based role.

Qualifications

• Bachelor's degree in Communications, Marketing, Journalism, or a related field.
• Typically 8-12 years of experience in internal, change, or transformation communications.
• Experience delivering internal communications across multiple countries and continents.

Responsibilities

• Lead communication planning and delivery for assigned transformation initiatives.
• Draft and publish internal communications, including emails, Viva Engage posts, Poppulo newsletters, SharePoint updates and FAQs.
• Tailor messaging for diverse audiences across multiple countries and time zones.
• Plan end-to-end engagement for global or regional town halls and virtual meetings.
• Track communication performance and provide insights to improve effectiveness.
• Collaborate with leaders and transformation teams to ensure messaging supports ERM's strategy.

Skills

Strategic thinking

Stakeholder engagement

Editing & writing

Time management

Cross-cultural

Education

Bachelor's degree in Communications, Marketing, Journalism, or related field

Tools

Microsoft 365 (Teams)

Viva Engage

SharePoint

Poppulo

Job description

ERM is the world's largest specialist sustainability consultancy, with more than 50 years of experience helping organisations navigate complex environmental, social, and governance (ESG) challenges. We bring together a diverse and inclusive community of experts across regions and disciplines, fostering collaboration, professional growth, and meaningful global exposure. As a people-first organisation, ERM values well-being, career development, and the power of collective expertise to drive sustainable impact for our clients - and the planet.

ERM Global Delivery Centre (GDC)

We Deliver. We Synergise. We Innovate.

The Global Delivery Centre (GDC) in Gurugram is ERM's global operating backbone. It delivers business enablement services in Finance, HR, IT, and Commercial Operations to ensure ERM's global business runs seamlessly, efficiently, and consistently.

At the GDC, you will:

• Be part of a hub that ensures ERM's business continuity worldwide.
• Collaborate with colleagues across geographies to support global operations.
• Drive consistency, compliance, and efficiency in core functions.
• Work with digital, automation, and AI-enabled tools to optimise how ERM operates.
• Work in shifts where required, depending on the role. As processes mature and automation increases, reliance on shifts will reduce.

Why This Role Matters?

The Change Communications Manager (BEL3) plays a key role in helping employees understand ERM's ongoing business transformation by delivering clear, timely, and well-structured communications. Working under the strategic direction of the Global Communications Director for Transformation, the role owns communications delivery for defined transformation priorities and translates updates into simple, actionable messages. The role holder will manage a defined portfolio of change initiatives while working as part of a wider change communications team.

What You'll Bring:

Education & Experience

• Bachelor's degree in Communications, Marketing, Journalism, or a related field.
• Typically 8-12 years of experience in internal, change, or transformation communications.
• Proven experience delivering internal communications across multiple countries and continents, and an understanding of cultural differences and communication complexities.
• Experience in a global, matrixed, or professional services environment is required.
• Experience supporting change programmes is essential.

Skills & Behaviors

• Demonstrates strategic thinking, works autonomously with high judgment, and manages complexity across geographies.
• Influences and advises leaders while proactively anticipating risks and opportunities.
• Exceptional written English and strong editing and structuring skills.
• Ability to translate complex information into clear, simple, audience-friendly messages.
• Highly organized with strong time management and attention to detail.
• Positive, proactive, and able to work independently on multiple projects simultaneously.
• Collaborative, team-oriented, and comfortable working across cultures and time zones.
• Strong verbal communication skills and comfort engaging with stakeholders at all levels.
• Familiarity with Microsoft 365 tools (Teams, Viva Engage, SharePoint) is essential; experience with Poppulo is an advantage.

Key Responsibilities:

Change Enablement Support

• Lead communication planning and delivery for assigned transformation initiatives.
• Contribute to maintaining and strengthening the transformation messaging framework within assigned workstreams.
• Help ensure messaging is consistent across functions and regions.

Communications Delivery & Content Creation

• Deliver communications with minimal oversight.
• Draft and publish internal communications, including emails, Viva Engage posts, Poppulo newsletters, SharePoint/Minerva updates, talking points, and FAQs.
• Tailor messaging for diverse audiences across multiple countries and time zones.
• Support the creation of leader communications, including briefings, talking points, and updates during key transformation milestones.
• Translate programme information into simple, consistent messages that help employees understand what is changing and why.

Channel Management

• Alongside the Global Communications team, manage day-to-day activity across internal channels, including Viva Engage, Poppulo, and SharePoint/Minerva.
• Ensure day-to-day channel activity aligns with the overarching transformation narrative and communications standards.
• Monitor channel performance and act on insights with simple recommendations for improvement.

Engagement Activities

• Provide recommendations to enhance the effectiveness and impact of engagement moments.
• End-to-end ownership for planning and execution of global or regional town halls, virtual meetings, and other engagement events.
• Coordinate logistics, prepare materials such as slide content, talking points, and follow-up actions.

Measurement & Reporting

• Ownership for recommending, tracking and analyzing communication performance using Poppulo, Viva Engage, SharePoint, and other available tools.
• Produce regular insights to help improve the effectiveness of internal communications.
• Identify opportunities to simplify, streamline, and enhance employee engagement.

Collaboration & Stakeholder Support

• Acts as a trusted advisor within defined workstreams.
• Build effective relationships with colleagues across geographies to gather updates and coordinate messaging.
• Provide practical communications guidance to leaders and subject-matter experts (e.g., how to frame messages clearly, what channels to use).
• Work with Transformation teams to understand upcoming changes and communication needs.
• Develop a solid understanding of ERM's business, priorities, and transformation roadmap to ensure that you can advise the Communication team and senior leaders about transformation and be able to connect it to ERM's strategy and purpose.

Time period and commitment

This is a full-time role based in India. Some flexibility is required to work with colleagues in Europe and North America.

Location and reporting line

Reporting to the Global Communications Director for Transformation, the successful candidate will be located in India and may be required to work outside normal office hours. At ERM, sustainability is our business. We are the world's largest advisory firm focused solely on sustainability, offering unparalleled expertise across business and finance. ERM partners with clients to operationalize sustainability at pace and scale, through our unique combination of strategic transformation and technical delivery capabilities. Our diverse global team of experts works with the world's leading organizations to help them set clear sustainability targets, measure progress and operationalize strategy through deep implementation and business transformation. With more than 50 years of experience, our ability to integrate sustainability solutions and our depth and breadth of technical knowledge are why organizations choose to partner with us as their trusted advisor. Every one of us firmly believes in the potential to create value for our clients through an integrated approach to sustainability (because we have personally seen it and professionally achieved it). Our team members are passionate about client service. We work closely with our clients to help them operationalize their sustainability goals and meet their environmental, health and safety objectives while advancing ERM's purpose through delivering tangible progress in what the United Nations coined The Decade of Action. Organizing our people across globally integrated communities of technical and strategic talent positions ERM to be a \"boots to boardroom\" leader in bringing that value creation to our clients, partners, and the world. We recruit exceptional professionals with a personal and professional passion for sustainability and nurture them to even greater success as specialists. We prepare our consultants to bring integrated, innovative and sustainable solutions to our clients and provide opportunities for ongoing development across a variety of subject areas related to technical, business, and personal growth. At ERM, effort pays off and becomes career defining work that leaves a positive imprint on our planet.