Certinia (formerly FinancialForce) Salesforce Developer & Administrator

NetApp, Inc.; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

NetApp seeks an experienced Salesforce Developer/Administrator to lead Certinia PSA implementation in our Salesforce org. You will design, configure, and customize Certinia modules from ground up, including data migration, integrations, and post-go-live support.

The role involves Apex, LWC, REST/SOAP API integrations, and CI/CD workflows within a hybrid environment. Strong admin skills and Salesforce certifications are required.

Qualifications

• Strong Apex/Visualforce/LWC development
• Declarative admin skills incl. Flows, Validation Rules and object modeling
• Experience with Certinia PSA/FM modules
• Integration experience with REST/SOAP APIs
• Data migration using Data Loader/Dataflow
• CI/CD practices with SFDX and Copado/Gearset

Responsibilities

• Lead end-to-end Certinia PSA implementation within Salesforce
• Configure projects, resources, time & expense, billing, and revenue modules
• Develop custom solutions with Apex, LWC, Flows and Visualforce
• Design data migration strategies and perform ETL
• Build integrations with ERP/HRIS/CRM systems using APIs
• Provide UAT/SIT support and post-go-live stabilization

Skills

Apex & Salesforce development

LWC (Lightning Web Components)

Salesforce Administration

Certinia PSA/FM modules

REST/SOAP APIs integration

ETL / Data migration

CI/CD (SFDX, Copado, Gearset)

Data management (Data Loader)

CRM data modelling

Education

Salesforce Certification

Tools

MuleSoft

Copado

Git

Job description

Certinia (FinancialForce) Salesforce Developer/AdministratorJob Summary

We are seeking a skilled and motivatedCertinia (formerly FinancialForce) Salesforce Developer & Administrator to join our team. This role is pivotal to the success of ournew Certinia implementation for Professional Services within our Salesforce org. The ideal candidate will be involved from theground up — starting from implementation through post-go-live enhancements— and will serve as a key technical resource throughout the project lifecycle.

Key Responsibilities

Implementation Phase

• Actively participate in theend-to-end implementation of Certinia Professional Services Automation (PSA) and related modules on the Salesforce platform.
• Collaborate with implementation partners, business stakeholders, and functional consultants to gather, analyze, and translate business requirements into technical solutions.
• Performsystem configuration, including but not limited to: project management, resource management, time & expense, billing, and revenue recognition modules within Certinia.
• Design and developcustom solutions using Apex, Visualforce, Lightning Web Components (LWC), Flows, and other Salesforce development tools to extend Certinia functionality.
• Build and managedata migration strategies, including data mapping, extraction, transformation, and loading (ETL) into the new Certinia instance.
• Develop and executeintegration solutions between Certinia and other internal/external systems (ERP, HRIS, CRM, etc.) using REST/SOAP APIs and middleware tools.
• SupportUser Acceptance Testing (UAT), System Integration Testing (SIT), and defect resolution during the implementation cycle.

Post Go-Live & Ongoing Operations

• Providepost-go-live support, including bug fixes, performance tuning, and user support during the stabilization period.
• Drivecontinuous improvement by identifying enhancement opportunities, gathering user feedback, and delivering iterative releases.
• Perform ongoingSalesforce and Certinia administration, including user management, security settings, profiles, permission sets, roles, sharing rules, and page layouts.
• Managerelease and deployment processes using tools such as Salesforce Change Sets, SFDX, Copado, or similar CI/CD tools.
• Create and maintaintechnical documentation, including solution designs, configuration guides, and runbooks.
• Monitor system health,troubleshoot issues, and ensure platform stability and scalability.

Required Skills & Experience

Technical Skills

• Salesforce Development:Strong proficiency in Apex (Classes, Triggers, Batch, Scheduled, Queueable), SOQL, SOSL, Visualforce, andLightning Web Components (LWC).
• Salesforce Administration:Expert-level knowledge of declarative tools — Flows, Process Builder, Validation Rules, Custom Objects/Fields, Record Types, Page Layouts, and Lightning App Builder.
• Certinia Modules:Hands-on experience with CertiniaPSA(Projects, Resource Management, Timecards, Expenses, Billing, Revenue Recognition). Experience with CertiniaFinancial Management (FM)orERPmodules is a plus.
• Integration:Experience with SalesforceREST/SOAP APIs, Connected Apps, Named Credentials, Platform Events, and middleware tools (MuleSoft, Dell Boomi, Informatica, or similar).
• Data Management:Proficiency with data migration and management tools such asData Loader, Dataflow, or Informatica.
• Deployment & DevOps:Familiarity withSFDX, Git, CI/CD pipelines, and deployment tools (Copado, Gearset, or similar).
• Reporting & Analytics:Ability to build complexSalesforce Reports, Dashboards, and leverage Certinia's native reporting capabilities.

Functional Knowledge

• Strong understanding ofProfessional Services business processes— project lifecycle, resource planning, time tracking, billing models (T&M, Fixed Price, Milestone-based), and revenue recognition principles.
• Familiarity withSalesforce security model— OWD, Sharing Rules, Profiles, Permission Sets, and Field-Level Security.

Soft Skills

• Excellentanalytical and problem-solvingabilities.
• Strongcommunication skills— ability to interact effectively with business users, project managers, and technical teams.
• Self-starter with the ability to workindependentlyand manage multiple priorities in a fast-paced environment.
• Detail-oriented with a commitment toquality and best practices.

Preferred / Nice-to-Have

• Salesforce Certifications:Platform Developer I/II, Administrator, App Builder, or any relevant Salesforce credential.
• Certinia Certificationsor formal training in Certinia PSA/FM modules.
• Prior experience withCertinia implementation from scratch(greenfield implementation).
• Experience working in anAgile/Scrumdelivery model.
• Familiarity withSalesforce CPQ, Service Cloud, or Experience Cloudas they relate to the Professional Services ecosystem.
• Knowledge ofSOX compliance, audit controls, and governance within Salesforce.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.