Catering Sales - Assistant Manager

Accor; Chennai District; On-site; INR 500,000 - 800,000; Full time

Job summary

Pullman Chennai Anna Salai seeks an experienced events professional to ensure guest satisfaction from arrival to departure, coordinate event specifics, and drive revenue. You will oversee inventories, maintain guest history, and lead a multi-skilled events team to deliver high-quality service in a luxurious hotel environment.

The role requires a Bachelor’s Degree and at least 2 years in a similar role with excellent English communication and MS Office proficiency.

Qualifications

• Bachelor’s Degree
• Minimum 2 years of experience in a similar role
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Responsibilities

• Ensures guests are well looked after from arrival to departure
• Inquires whether guests are satisfied throughout the event
• Offers attentive service and adapts to constraints
• Establishes good relations with guests and fosters loyalty
• Takes part in inventories and manages stocks
• Increases revenue for the point of sale through additional sales techniques
• Prepares and analyses financial reports and implements corrective actions
• Manages event costs within budgets and seeks cost reductions without compromising quality
• Ensures adherence to internal bill settlements policy
• Organizes team work and cross-skills staff
• Delivers effective briefings and debriefings with kitchen staff
• Maintains repeat guest history and communicates updates to team
• Ensures VIP/ repeat guest recognition during events
• Prepares event spaces per guest discussions and ensures equipment is used correctly
• Monitors activity flow and overall event efficiency
• Checks quality and speed of events staff
• Maintains back-of-house service areas to hotel standards

Education

Bachelor’s Degree

Tools

MS Excel

MS Word

PowerPoint

Job description

Job Description

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

• Ensures guests are well looked after, from the moment they arrive to the time they leave
• Enquires whether guests are satisfied throughout the Event
• Offers attentive service to guests, adapting to any constraints
• Establishes good relations with guests, offering advice and fostering customer loyalty
• Takes part in inventories and manages stocks under his/her responsibility
• Increases revenue for the point of sale through additional sales techniques
• Prepares and analyses financial reports/results and implements corrective actions as necessary
• Manages the Events cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
• Ensures strict adherence to Events Internal bill settlement policy, as per the company/hotel guidelines.
• Organizes the work for the team, including the need to multi-skill in employees for job requirements
• Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
• Continuously takes initiatives to enhance and improve the team member’s product knowledge.
• Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
• Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
• Ensures the Events Space is prepared to a high standard for as per the discussion with the guest, which is mentioned in the BEO / FP and that all equipment is used correctly
• Takes the global level of activity into account when managing the flow of events in the Hotel.
• Checks the quality, speed and overall efficiency of the team/ events staff.
• Ensures that the Back of the house service areas are maintained as per the hotel standards

Qualifications

• Bachelor’s Degree
• Minimum 2 years of experience in a similar role
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Additional Information

• WHAT IS IN IT FOR YOU:
• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities

• Job-Category: Sales & Marketing
• Job Type: Permanent
• Job Schedule: Full-Time