A retail company in Mumbai is looking for a customer service representative to manage sales transactions and assist customers. This role involves using a cash register, resolving issues, and ensuring a positive customer experience. Candidates should have a high school diploma and retail experience is preferred. Strong communication skills and the ability to adjust priorities are essential. Join a team focused on friendly and courteous service in a dynamic environment.
Qualifications
0-1 years of retail experience desired.
Ability to adjust schedule and tasks to meet business needs.
Responsibilities
Provides a positive customer experience with fair and courteous service.
Registers sales and processes transactions using a cash register.
Resolves customer issues and bags purchases as needed.
Skills
Effective communication
Customer service
Education
High school diploma or equivalent
Job description
Provides a positive customer experience with fair, friendly, and courteous service
Registers sales on a cash register by scanning items, itemizing and totalling customers purchases
Resolves customer issues and answers questions
Bags purchases if needed
Processes return transactions
Itemizes and totals purchases by recording prices, departments, taxable and non-taxable items; and operating a cash register
Enters price changes by referring to price sheets and special sale bulletins
Discounts purchases by redeeming coupons
Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
Verifies credit acceptance by reviewing and recording driver's license number; and operating credit card authorization systems
Balances cash drawer by counting cash at beginning and end of work shift
Provides pricing information by answering questions
Maintains checkout operations by following policies and procedures and reporting needed changes
Maintains a safe and clean working environment by complying with procedures, rules, and regulations
Contributes to team effort by accomplishing related results as needed
Requirements
High school diploma or equivalent desired
0-1 years of retail experience desired
Effective communication and customer service skills
Readily adjusts schedule, tasks, and priorities when necessary to meet business needs-