Cashier

Ujjivan Small Finance Bank; Hoskote; On-site; INR 180,000 - 240,000; Full time

Job summary

Ujjivan Small Finance Bank is seeking a Cashier at branch level to manage daily cash transactions, do end-of-day reconciliation, and ensure compliance with banking guidelines.

You will handle cash withdrawals, deposits, cheques/checks, maintain registers, and support cross-selling of bank products while delivering courteous service to customers.

Qualifications

• UG graduation in Finance or Commerce.
• 1–2 years of cash handling experience.
• Experience in entering data in financial modules/ERP.
• Experience consolidating accounting data.

Responsibilities

• Manage daily cash transactions and end-of-day reconciliation.
• Handle receipt and processing of cheques, drafts, and other instruments up to withdrawal limits.
• Disburse cash, collect deposits, and process EMI repayments; maintain appropriate registers.
• Maintain cash and vaults in secure, organized manner with colleagues.
• Interact with customers, explain products, and promote bank services where appropriate.

Skills

Cash handling

Accounting

Customer service

Multitasking

Computer literacy

Education

Graduation in Finance/Commerce

Tools

ERP systems

Job description

Job Description

POSITION DESCRIPTION

JOB TITLE : Cashier

GRADE : AM-II

DEPARTMENT : Branch Banking

LOCATION : Branch

SUB-DEPARTMENT :

TYPE OF POSITION : Full-time

REPORTS TO : Branch Operation Manager

REPORTING INTO

NA

ROLE PURPOSE & OBJECTIVE

This role is responsible for executing all cash related transactions and operations for the Branch as per internal / external banking guidelines and manage appropriate entries in relevant registers/online; perform end of day reconciliation in the system

SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• Daily cash transaction
• CRL Limit
• Branch Audit
• ATM /Vault
• KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business

• Contribute to the efficient operation of the Branch through accurate and timely processing of cash related transactions and account maintenance.
• Take overall responsibility for cash handling function of the Branch such as:
• Receipt and processing of cheque, drafts, dividend warrants, pay orders and other like instruments other than bills for withdrawals up to authorized limits and giving acknowledgements in the counterfoil
• Disburse cash against withdrawals requests and collect cash against deposit challan
• Collect repayments as per EMI schedule; maintain necessary entries in system
• Maintain inward and outward register, petty cash register, assets register and send requisition forms to Regional Head Office
• Perform tallying of cash in line with book of transactions and vouchers on a daily basis; and report the same in 'End of Day' Branch report
• Be accountable for handling of cash and operation & maintenance of Branch vault jointly with the operations officer
• Interact with customers during disbursements and deposits, understand their requirements and identify opportunities to cross sell; update the customers on new products and services offered by Ujjivan

Service Quality

• Demonstrate superior customer service by providing courteous and efficient solutions to their needs
• Escalate customer queries and grievances to competent authority in a timely manner
• Explain customers the monthly repayment dates & contact numbers to call for any of their clarification during disbursement and answer their questions in a courteous manner
• Educate customers to use alternate channels for deposit/withdrawal and inquiries

Operations

• Count & check cash at the beginning & day end before vaulting
• Hold Branch’s cash, keys and/or other valuables in safe custody jointly with Assistant Branch manager and being responsible for the running of the cash department smoothly
• Responsible for adherence to defined TAT for all transactions
• Responsible for compliance with all applicable regulations and bank policies for all processes related to cashier operations and cash management
• Accounting and verifying the transaction for loan repayment
• Validate the authenticity of customers while cash withdrawal

  Learning & Performance

  • Maintain current knowledge of Ujjivan’s products and services, applicable regulations and know your customer principles
  • Complete certification programs organized by operations department
  • Maintain adherence to training man-days/ mandatory training programs for self
  • Maintain goal setting, mid-year review and performance appraisal processes are completed within specified timelines

  Qualifications

  • UG – Any Graduation; preferably in Finance/Commerce subjects

  Experience

  • Minimum 1-2 years in handling cash at volume
  • Should have exposure of making entries in financial modules/ERP
  • Should have experience in consolidating accounting data

  Certifications

  • NA

  Functional Skills

  • Cash handling/accounting skills
  • Prudent handling of cash with ability to detect fake notes
  • Systematic; meticulous and timely customer service
  • Sensitive to Customer Wait Time
  • Mandatory operating knowledge of computers
  • Relevant software skills (On-Job training to be provided)
  • Strong numerical skills
  • Multitasking ability

  Behavioral Skills

  • Positive interpersonal skills
  • Customer service orientation
  • Listening and communication skills

  Competencies

  • Execution
  • Managing Relationships
  • Customer Focus

  EXTERNAL

  • Regional operations team
  • Regional FCU officer
  • Service Quality executive
  • Neighboring banks
  • Cash management agencies
  • BC Agents

  PREPARED BY: Priyanka Pal

  DATE: 20-03-2026

  REVIEWED BY: Jyothi Mohan

  DATE: 24-03-2026

  LAST UPDATED BY: TM Team

  DATE: 27-03-2026

  This is Internal document.