Cashier

Ujjivan Small Finance Bank Ltd.; Chennai District; On-site; INR 201,000 - 312,000; Full time

Job summary

Ujjivan Small Finance Bank Ltd. seeks a Cashier at the Branch level to manage cash transactions, process issuances and deposits, and maintain accurate registers in accordance with banking guidelines.

The role oversees end-of-day reconciliation, cash vault maintenance, and customer interactions, ensuring efficient service while safeguarding assets and compliance. Training in product offerings and regulatory standards is provided.

Qualifications

• UG graduation, preferably in Finance/Commerce.
• 1–2 years cash-handling experience.

Responsibilities

• Process cash transactions accurately and maintain registers.
• Disburse cash and accept deposits up to limits; issue receipts.
• Perform end-of-day reconciliation and daily cash tallies.
• Maintain branch cash vault, registers and related ledgers.
• Provide courteous customer service and identify cross-sell opportunities.

Skills

Cash handling

Accounting

Customer service

ERP data entry

Numerical skills

Multitasking

Computer literacy

Education

Graduate in Finance/Commerce

Tools

ERP

Job description

JOB TITLE : Cashier

GRADE : AM-II

DEPARTMENT : Branch Banking

LOCATION : Branch

SUB-DEPARTMENT : TYPE OF POSITION : Full-time

REPORTS TO : Branch Operation Manager

REPORTING INTO : NA

Role Purpose & Objective

This role is responsible for executing all cash related transactions and operations for the Branch as per internal / external banking guidelines and manage appropriate entries in relevant registers/online; perform end of day reconciliation in the system

Size of the Role

• FINANCIAL SIZE


• NON-FINANCIAL SIZE

Key Duties & Responsibilities of the Role

• Contribute to the efficient operation of the Branch through accurate and timely processing of cash related transactions and account maintenance.


• Take overall responsibility for cash handling function of the Branch such as:


• Receipt and processing of cheque, drafts, dividend warrants, pay orders and other like instruments other than bills for withdrawals up to authorized limits and giving acknowledgements in the counterfoil


• Disburse cash against withdrawals requests and collect cash against deposit challan


• Collect repayments as per EMI schedule; maintain necessary entries in system


• Maintain inward and outward register, petty cash register, assets register and send requisition forms to Regional Head Office


• Perform tallying of cash in line with book of transactions and vouchers on a daily basis; and report the same in 'End of Day' Branch report


• Be accountable for handling of cash and operation & maintenance of Branch vault jointly with the operations officer


• Interact with customers during disbursements and deposits, understand their requirements and identify opportunities to cross sell; update the customers on new products and services offered by Ujjivan


• Demonstrate superior customer service by providing courteous and efficient solutions to their needs


• Escalate customer queries and grievances to competent authority in a timely manner


• Explain customers the monthly repayment dates & contact numbers to call for any of their clarification during disbursement and answer their questions in a courteous manner


• Educate customers to use alternate channels for deposit/withdrawal and inquiries


• Count & check cash at the beginning & day end before vaulting


• Hold Branch’s cash, keys and/or other valuables in safe custody jointly with Assistant Branch manager and being responsible for the running of the cash department smoothly


• Responsible for adherence to defined TAT for all transactions


• Responsible for compliance with all applicable regulations and bank policies for all processes related to cashier operations and cash management


• Accounting and verifying the transaction for loan repayment


• Validate the authenticity of customers while cash withdrawal


• Check the accuracy of the cash deposit slips as per audit requirements


• Bank pass book updation in case of any transaction


• Process cash bundles for currency chest deposit with note slips

Learning & Performance

• Maintain current knowledge of Ujjivan’s products and services, applicable regulations and know your customer principles


• Complete certification programs organized by operations department


• Maintain adherence to training man-days/ mandatory training programs for self


• Maintain goal setting, mid-year review and performance appraisal processes are completed within specified timelines

Minimum Requirements of Knowledge & Skills

Educational

Qualifications

• UG – Any Graduation; preferably in Finance/Commerce subjects

Experience

• Minimum 1-2 years in handling cash at volume


• Should have exposure of making entries in financial modules/ERP


• Should have experience in consolidating accounting data

Certifications

• NA

Functional Skills

• Cash handling/accounting skills


• Prudent handling of cash with ability to detect fake notes


• Systematic; meticulous and timely customer service


• Sensitive to Customer Wait Time


• Mandatory operating knowledge of computers


• Relevant software skills (On-Job training to be provided)


• Strong numerical skills


• Multitasking ability

Behavioral Skills

• Positive interpersonal skills


• Customer service orientation


• Listening and communication skills

Competencies

• Execution


• Managing Relationships


• Customer Focus

Key Interactions

• INTERNAL


• EXTERNAL


• Regional operations team


• Regional FCU officer


• Service Quality executive


• Neighboring banks


• Cash management agencies


• BC Agents

PREPARED BY: Priyanka Pal

DATE: 20-03-2026

REVIEWED BY: Jyothi Mohan

DATE: 24-03-2026

LAST UPDATED BY: TM Team

DATE: 27-03-2026

This is Internal document.