Care Program Manager

Nokia; Mumbai; Híbrido; INR 1.800.000 - 2.600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible and hybrid working

Medical insurance for you and family

Maternity and paternity leave (minimum

Career growth and mobility

Continuous learning

Descripción de la vacante

Nokia is seeking a Care Program Manager in India to provide technical and operational services, ensuring revenue growth and customer satisfaction. You will manage incidents, support pre- and post-sales activities, and drive service improvements across technical and non-technical areas.

You will coordinate Care service delivery, governance, and data accuracy, while working to bridge communication between teams and customers.

Formación

• Bachelor's degree in a relevant field.
• 12-15 years of relevant experience in care program management or related field.
• Subsea and DWDM optical knowledge is highly preferred.

Responsabilidades

• Maintain strong customer relationships and ensure professional communication.
• Coordinate Care service delivery within agreed SLAs, scope and budget.
• Lead customer governance activities including service reviews and monthly performance reporting.
• Ensure accurate entitlements, contracts, and service records.
• Support revenue management and onboarding activities, including upsell opportunities.

Conocimientos

Subsea knowledge

DWDM optical knowledge

Educación

Bachelor's degree

Descripción del empleo

Job Description
As Care Program Manager Provides technical and operational services, including support, maintenance, network design, deployment, integration, transformation, and education, with a focus on revenue growth and customer satisfaction provides contractual customer support across technical and non-technical areas, manages incidents and requests, ensures service delivery readiness, supports pre- and post-sales activities, and drives issue escalation and serviceability improvements.

Job Description
As Care Program Manager Provides technical and operational services, including support, maintenance, network design, deployment, integration, transformation, and education, with a focus on revenue growth and customer satisfaction provides contractual customer support across technical and non-technical areas, manages incidents and requests, ensures service delivery readiness, supports pre- and post-sales activities, and drives issue escalation and serviceability improvements.

How You Will Contribute And What You Will Learn

• Maintain strong customer relationships, understand customer needs, and ensure consistent and professional communication.
• Coordinate Care service delivery, including software/hardware maintenance, repairs, upgrades, and change management, within agreed SLAs, scope, and budget.
• Lead customer governance activities, including Kick-off, ORM, service reviews, surveys, and monthly performance reporting.
• Ensure accurate and up-to-date customer entitlements, installed-base data, contracts, and service records.
• Support AMC proposal preparation, PO follow-up, contract renewals, invoicing, and Care revenue management.
• Act as a bridge between TAC and customers, coordinating escalations, quality issues, FIT breaches, and non-standard service events.
• Support customer onboarding, service adoption, upsell/cross-sell opportunities, and continuous service improvement.
• Coordinate software upgrades and server AMC activities while ensuring effective handover between Sales, Deploy, Care, and other stakeholders.
  

Key Skills And Experience
You have:

• Bachelor's degree with 12-15 years of relevant experience. Preferably have subsea knowledge along with DWDM optical knowledge.
• Ensure customer entitlements and coordinate AMC proposals, PO follow-ups, and server AMC activities.
• Organize ORM and governance meetings, including monthly performance reporting.
• Coordinate software upgrades and bridge communication gaps between TAC and customers. Track and resolve quality issues, FIT breaches, and customer escalations.
  

It would be nice if you also had:

• Maintained data accuracy and consistency across project management tools.
• Supported end users and updated customer contract, SLA, and project data.
• Managed customer-specific information for accurate project tracking.
• Collaborated with cross-functional teams to support project execution and operations.
  

About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia .

Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team
Some of our benefits in India:

• Flexible and hybrid working arrangements to support work–life balance
• Health and well-being support – medical insurance for you and your family, health check-ups, life and accident insurance, well-being programs, and employee resource groups
• A minimum of 90 days of Maternity and Paternity Leave based on eligibility
• Personal Support Service 24/7 – a confidential support channel open to all Nokia employees and their families in challenging situations
• Career growth & mobility – technical career paths, job rotations, international assignments, and relocation support
• Continuous learning – technical certifications, mentoring programs, coaching, and digital learning platforms
• Opportunities to innovate and contribute through Nokia’s research and development environment
• Recognition programs that celebrate outstanding contributions
• Workplace support – ergonomic working support and mobile device programs based on eligibility