Captain Food & Beverage Service

Celebrity Resort; Hyderabad; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A premier hospitality property in Hyderabad is seeking an experienced Captain to oversee service activities in the restaurant and event areas. The role involves ensuring exceptional guest service, training staff, and coordinating with kitchen and bar operations. The ideal candidate will have a diploma in hotel management, relevant F&B experience, and strong leadership skills, with fluency in English and regional languages preferred.

Qualifications

• F&B experience needed, preferably in hotels, resorts, or fine dining restaurants.
• Good communication skills (English, Hindi, Telugu preferred).
• Strong leadership, multitasking, and guest handling abilities.

Responsibilities

• Oversee service activities in the restaurant, banquets, and event areas.
• Train junior staff and maintain service standards.
• Coordinate with the kitchen and bar to ensure timely delivery of orders.

Skills

Guest service

Team supervision

Service coordination

Sales & upselling

Billing & reporting

Education

Diploma or Certificate in Hotel Management or Food & Beverage Service

Job description

The Captain is responsible for overseeing and coordinating service activities in the restaurant, banquets, and event areas. They ensure guests receive exceptional service and act as a link between the guests and the service staff. The Captain also plays a key role in training junior staff and maintaining service standards at the resort.

Key Responsibilities

Guest Service

• Greet and welcome guests in a professional manner.
• Take food and beverage orders accurately and deliver prompt service.
• Ensure guest satisfaction and handle queries or complaints efficiently.

Team Supervision

• Supervise and guide stewards and waitstaff during service.
• Allocate duties, monitor performance, and ensure grooming standards are maintained.
• Assist in training new service staff on SOPs and guest interaction.

Service Coordination

• Coordinate with the kitchen and bar to ensure timely delivery of orders.
• Ensure mise-en-place is complete before each shift (cutlery, crockery, condiments).
• Maintain clean and organized service areas at all times.

Banquet & Event Support

• Lead service during banquets, day outings, weddings, and conferences.
• Oversee buffet setups, table arrangements, and VIP guest handling.

Sales & Upselling

• Suggest menu items and upsell food and beverages to increase revenue.
• Be well-versed with menu items, ingredients, and preparation styles.

Billing & Reporting

• Prepare bills, handle basic POS operations, and collect payments as required.
• Report daily service highlights, guest feedback, and issues to the supervisor.

Qualifications & Skills

• Diploma or Certificate in Hotel Management or Food & Beverage Service.
• F&B experience, preferably in hotels, resorts, or fine dining restaurants.
• Good communication skills (English, Hindi, Telugu preferred).
• Strong leadership, multitasking, and guest handling abilities.
• Well-groomed, energetic, and team-oriented.