Call Center Voice Process

Fusion CX; Kolkata District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A leading customer service company in West Bengal seeks a Customer Service Associate for the Premium Voice Process role. You will manage voice-based customer interactions, ensuring clear and professional communication while delivering consistent service. The ideal candidate should possess good verbal communication skills and at least 6 months of BPO experience. Join a collaborative environment focused on customer satisfaction and service excellence.

Qualifications

• Minimum 6 months of BPO experience.

Responsibilities

• Handle customer interactions through voice support.
• Communicate clearly and professionally to address customer queries.
• Maintain accuracy and quality in customer interactions.
• Follow process guidelines and operational standards.
• Meet individual performance expectations related to service delivery.
• Work collaboratively with team members and supervisors.

Skills

Good verbal communication skills

Ability to handle voice-based customer interactions confidently

Customer-focused approach with a professional attitude

Ability to work in a structured, office-based environment

Education

Graduation

Job description

Job Description

About the Role

As a Customer Service Associate Premium Voice Process, you will manage customer interactions through voice calls, ensure clear and professional communication, and deliver a consistent service experience aligned with defined operational guidelines

Key Responsibilities

• Handle customer interactions through voice support
• Communicate clearly and professionally to address customer queries
• Maintain accuracy and quality in customer interactions
• Follow process guidelines and operational standards
• Meet individual performance expectations related to service delivery
• Work collaboratively with team members and supervisors

Responsibilities may evolve based on operational requirements.

Job Requirements

Education

• Graduation

Experience

• Minimum 6 months of BPO experience

Skills & Competencies

• Good verbal communication skills
• Ability to handle voice-based customer interactions confidently
• Customer-focused approach with a professional attitude
• Ability to work in a structured, office-based environment