Call Center Executive - 10 Post

Rudr Consultancy Services; Madhya Pradesh; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A customer service company is seeking a Call Center Executive in Udaipur, Rajasthan. This role involves making and answering calls to address client needs, offering solutions, and building lasting client relationships. Ideal candidates should have skills in Excel, email drafting, and customer service, regardless of experience level. The job type is full-time with a focus on exceptional care for clients. Competitive salary offered as per industry standards.

Qualifications

• Experience ranging from Fresher to 5 years is accepted.
• Ability to provide excellent customer service and support.
• Proficient in using relevant software and tools.

Responsibilities

• Answer and make calls to clients to address their needs.
• Respond efficiently to callers and explain solutions.
• Engage in active listening and confirm information.
• Build lasting relationships based on trust and reliability.
• Utilize software and tools appropriately.
• Meet call center metrics while providing consistent service.
• Make sales or recommendations for products or services.
• Participate in training to expand knowledge.

Skills

Excel

Email drafting

Customer service

Customer support

Education

Any Graduate

Job description

Call Center Executive

Location: Udaipur (Rajasthan)

Job Type: Full Time

Experience: Fresher - 5 years

Skills:

• Excel
• Email drafting
• Customer service
• Customer support

Salary: Best in the industry

Education: Any Graduate

Responsibilities

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.

Building lasting relationships with clients and other call center team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Making sales or recommendations for products or services that may better suit client needs.

Taking part in training and other learning opportunities to expand knowledge of the company and position.

Adhering to all company policies and procedures.