India Service Operations Manager / India Service Laboratory Manager

Fluke Corporation; India; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Fluke Corporation in India is seeking a senior service operations leader responsible for managing customer service delivery, customer satisfaction, business development, and people management across the region. The role emphasizes building a robust service ecosystem that supports Fluke instruments and partners.

You will lead service strategy for repair and calibration, establish service revenue and profitability targets, align with sales, marketing and manufacturing, and develop local policies.

Job description

Overview

This role shall be overall responsible for the management of the Fluke service operations in India region. He/She shall be responsible for managing the Customer Service delivery, Customer satisfaction, Business development & People/talent management.

Overview

This role shall be overall responsible for the management of the Fluke service operations in India region. He/She shall be responsible for managing the Customer Service delivery, Customer satisfaction, Business development & People/talent management.

Responsibility

• Responsible to lead the Service business for India including managing operations activities for Test & Measuring instruments of Fluke brands.
• Develop and implement service strategies (repair and calibration). Responsible for establishing and managing the service revenue and operating profit with a real emphasis on Growing top and bottom line. Coordinate sales service with other departments and serves as a liaison with sales, marketing and manufacturing personnel.
• Develop local policies and procedures for the organizations in the customer service organization (Depot/Admin/Field Tech/Service Sales and Marketing).
• Responsible for establishing, implementing and maintaining quality service standards, assuring to maximize customer satisfaction.
• Responsible for managing and establishing Authorized Service Providers in the India region to improve local service support to Fluke customers and partners
• Build a strong team through effective selection, coaching, development and performance management.
• Comply with company’s policy and rules on business ethics.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [e-mail].