Butler Service Desk Executive

St. Regis Hotels & Resorts; Mumbai; On-site; INR 420,000 - 600,000; Full time

Job summary

St. Regis Hotels & Resorts in Mumbai is seeking a Front Desk/Guest Services Associate to handle guest check-ins, verify identifications and payments, and issue room keys. You will maintain guest accounts, balance cashier reports, and provide directions and property information.

The role requires at least 1 year of related experience, with supervisory exposure preferred. A high school diploma or GED is required, and the position is on-site at our Mumbai property.

Qualifications

• High school diploma or GED is required.
• At least 1 year of related work experience preferred.
• At least 1 year of supervisory experience is preferred.

Responsibilities

• Process guest check-ins, verify identity and payment methods.
• Set up accurate guest accounts and issue room keys.
• Balance and drop receipts, process payments and vouchers.
• Enter and review daily reports and closing documents.
• Provide directions and property information to guests and respond to requests.

Skills

Guest service

Communication

POS systems

Cash handling

Teamwork

Education

High school diploma or GED

Tools

POS systems

Job description

Additional Information Job Number26133947 Job CategoryRooms & Guest Services Operations Location462, Senapati Bapat Marg, Lower Parel, Mumbai Mahar 400013, India VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management Position SummaryProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Preferred QualificationsEducation: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand remains committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.