Butler Service Desk Associate AYS Agent

St. Regis Hotels & Resorts; India; On-site; INR 240,000 - 360,000; Full time

Job summary

St. Regis Hotels & Resorts is seeking a proactive Front Desk/Guest Services agent in New Delhi, India. You will answer guest queries via telephone, email, chat, and mobile devices, and you will manage wake-up calls, calls routing, and message relay with professional etiquette.

You will assist guests with room features, amenities, and local areas of interest, while maintaining service standards. You may also handle room service orders and POS transactions, help guests access internet and in-room

Qualifications

• High school diploma or GED is required.
• No related work experience is necessary.
• No supervisory experience is required.
• No professional license or certification is required.

Responsibilities

• Answer, record, and process guest requests via phone, email, chat, and mobile devices.
• Operate telephone switchboard and handle wake-up calls and call routing.
• Receive, record, and relay guest messages accurately.
• Log guest issues in the computer system and coordinate with relevant departments.
• Provide information on room features, property amenities, and local attractions.
• May process room service orders and record POS transactions.
• Assist guests with internet access and in-room entertainment.

Skills

Guest service

Telephone etiquette

Multitasking

Communication

Education

High school diploma or GED

Tools

POS system

Job description

Job Description:

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Additional Information

Job Number 26120829

Job Category Rooms & Guest Services Operations

Location Asset Area 13 - Hospitality District, New Delhi, New Delhi, India, 110037 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.