Business Transformation Specialist

8103 Acc Sol Pvt Ltd Company; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Accenture in Bengaluru seeks an Operations Transformation Specialist (CL9) to drive transformation programs for global clients. You will collaborate with Operations, Technology, Analytics, and Automation teams to design, deliver, and embed initiatives that boost efficiency, experience, cost, and scalability.

The role requires 7–11 years in operations transformation or excellence, with exposure to BPO/shared services, analytics, and automation.

Qualifications

• Lean or Six Sigma or Business Excellence methodologies (certification preferred, not mandatory)
• Exposure to Automation (RPA, workflow tools)
• Analytics & reporting (Excel, dashboards, KPI frameworks)
• AI or GenAI use cases in operations (preferred)
• Strong problem-solving and structured thinking skills
• Clear, confident communication with business and operations stakeholders
• Graduate or Post-Graduate in Engineering, Management, Operations, Analytics, or related discipline
• Lean Six Sigma or Process Excellence certifications are an advantage

Responsibilities

• Support end-to-end operations transformation initiatives across customer operations, back office, and shared services environments
• Analyze existing (as-is) processes to identify inefficiencies, waste, automation opportunities, and value levers
• Design future-state (to-be) processes, operating models, and governance frameworks aligned to client goals
• Apply Lean, Business Excellence, Six Sigma, or Continuous Improvement methodologies to drive measurable outcomes
• Automation, Analytics & AI Enablement: Identify and support deployment of automation (RPA), digital workflow, analytics, and AI or GenAI use cases
• Partner with Technology, Data & AI teams to translate business problems into scalable solutions
• Track and report transformation benefits across cost, productivity, quality, CX, revenue, enablement, or risk reduction
• Stakeholder & Delivery Management: Work with client stakeholders, delivery leaders, and cross-functional internal teams to drive execution
• Support project planning, milestone tracking, risk management, and change adoption
• Prepare executive-ready insights, dashboards, and storytelling for leadership reviews
• Act as a trusted transformation partner within delivery, enabling sustained change
• Change, Adoption & Governance: Enable change management and adoption through standard operating procedures, controls, and documentation
• Support governance forums, KPI reviews, and continuous improvement cadence
• Contribute to creation of transformation assets, playbooks, and best practices
• BE,BTech,Master of Business Administration

Skills

Lean Six Sigma

Process mapping

Value stream mapping

Root cause analysis

Problem-solving

Structured thinking

Communication

Education

BE/BTech

MBA

Tools

Automation tools (RPA)

Excel

Dashboards

KPI frameworks

GenAI in Ops

Job description

Skill required: NA - Business Transformation Designation: Business Transformation Specialist Qualifications:BE/BTech/Master of Business Administration Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Accenture is a global professional services company specializing in strategy, consulting, technology, operations, digital, cloud, and security services. With approximately 699,000 employees serving clients in 120+ countries, Accenture helps organizations drive innovation and create value through technology and human ingenuity. Visit us at www.accenture.com.

As an Operations Transformation Specialist (CL9)

you will play a critical role in driving business and operational transformation programs for Accentures global clients. You will work closely with Operations, Technology, Analytics, and Automation teams to design, deliver, and embed transformation initiatives that improve efficiency, customer experience, cost, quality, and scalability.

5-9 years of experience in Operations Transformation, Business Excellence, Process Improvement, or Operational Excellence

Strong exposure to BPO, Shared Services, Contact Center, back-office, or Enterprise Operations

Hands-on experience delivering measurable transformation outcomes, not just assessments

Functional & Technical Skills

Process mapping, value stream mapping, root cause analysis

What are we looking for?

Lean or Six Sigma or Business Excellence methodologies (certification preferred, not mandatory)

Exposure to:

Automation (RPA, workflow tools)

Analytics & reporting (Excel, dashboards, KPI frameworks)

AI or GenAI use cases in operations (preferred)

Strong problem-solving and structured thinking skills

Soft Skills

Clear, confident communication with business and operations stakeholders

Graduate or Post-Graduate in Engineering, Management, Operations, Analytics, or related discipline

Lean Six Sigma or Process Excellence certifications are an advantage

Roles and Responsibilities

Support end-to-end operations transformation initiatives across customer operations, back office, and shared services environments

Analyze existing (as-is) processes to identify inefficiencies, waste, automation opportunities, and value levers

Design future-state (to-be) processes, operating models, and governance frameworks aligned to client goals

Apply Lean, Business Excellence, Six Sigma, or Continuous Improvement methodologies to drive measurable outcomes

Automation, Analytics & AI Enablement

Identify and support deployment of automation (RPA), digital workflow, analytics, and AI or GenAI use cases

Partner with Technology, Data & AI teams to translate business problems into scalable solutions

Track and report transformation benefits across cost, productivity, quality, CX, revenue, enablement, or risk reduction

Stakeholder & Delivery Management

Work with client stakeholders, delivery leaders, and cross-functional internal teams to drive execution

Support project planning, milestone tracking, risk management, and change adoption

Prepare executive-ready insights, dashboards, and storytelling for leadership reviews

Act as a trusted transformation partner within delivery, enabling sustained change

Change, Adoption & Governance. Enable change management and adoption through standard operating procedures, controls, and documentation

Support governance forums, KPI reviews, and continuous improvement cadence

Contribute to creation of transformation assets, playbooks, and best practices

BE,BTech,Master of Business Administration

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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