Business Processes Analyst 2

Emerson; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Emerson is seeking a Business Analyst & Process Improvement specialist in Pune to partner with stakeholders, analyze business challenges, and deliver end-to-end solutions. You will document requirements, facilitate workshops, and drive process optimization across multiple domains, including design, testing, and change management.

The role emphasizes collaboration with business users, vendors, and technical teams to implement scalable, secure solutions using Power Platform and related Microsoft

Qualifications

• Bachelor’s degree and related field knowledge.
• Experience in business analysis, process improvement, project delivery, or related functions.
• Experience gathering and documenting business requirements.
• Experience supporting end-to-end project implementation.
• Experience working with cross-functional stakeholders and business users.
• Experience in dashboarding, reporting, workflow automation, or business applications.

Responsibilities

• Translate business problems and opportunities into solution approaches, architecture, and experimentation plans.
• Design and develop business solutions that address operational and customer care requirements.
• Evaluate feasibility, scalability, and security alignment with enterprise standards.
• Build and maintain applications, workflows, automation tools, reports, and dashboards.
• Configure and customize systems to meet business needs.
• Develop low-code/no-code solutions using platforms such as Microsoft Power Platform.
• Create system integrations and automated data flows where applicable.
• Perform enhancements and ongoing optimization of existing solutions.
• Ensure solutions are scalable, maintainable, secure, and aligned with standards.
• Maintain technical and functional documentation for all developed solutions.

Skills

Collaboration & Stakeholder Management

Communication & Influencing

Analytical Thinking

Problem Solving

Business Acumen

Customer Focus

Project Execution

Innovation & Continuous Improvement

Education

Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Business Administration, Engineering, or a related field

Certification in Business Analysis, Project Management, Agile, Lean Six Sigma, or Microsoft Power Platform is an advantage

Tools

Power BI

SQL

Microsoft Power Platform (Power Apps & Power Automate)

SharePoint Online

Microsoft 365 Applications

Azure DevOps

Jira

Job description

Key Roles & Responsibilities:

1. Business Analysis & Stakeholder Engagement

2. Partnerwithstakeholderstounderstandbusinesschallenges,objectives,andoperational requirements.

3. Gather,analyze,document,andvalidatebusinessandfunctionalrequirements.

4. Facilitateworkshops,interviews,anddiscussionstogatherinsightsandrequirements.

5. Developbusinesscasesandsolutionrecommendationstoaddressidentifiedgaps.

6. Actastheprimarypointofcontactbetweenbusinessusersandprojectteams.

7.

Process Improvement

1. Analyzecurrentbusinessprocessesandidentifyopportunitiesforoptimizationandautomation.

2. Mapexistingandfuturestateprocessesusingprocessflowmethodologies.

3. Recommendimprovementsthatenhanceefficiency,servicequality,andcustomerexperience.

4. Supportcontinuousimprovementinitiativesandoperationalexcellenceprograms.

5. Estimateeffort,cost,timelines,anddependenciesforviablesolutions,andprovide recommendations based on technical and economic feasibility.

6. Monitorandevaluateprocessperformanceandrecommendcorrectiveactionswherenecessary.

14.

Project Management & Delivery

1. Supportend-to-endprojectdelivery,fromconceptthroughimplementation.

2. Manageprojectdeliverables,milestones,andtimelines.

3. Coordinateactivitiesamongbusinessstakeholders,vendors,andtechnicalteams.

4. Monitorprojectrisks,issues,dependencies,andactionplans.

5. Supportdeployment,rollout,andpost-implementationactivities.

1.

Testing & Quality Assurance

1. Developtestplans,testcases,andacceptancecriteria.

2. Conductfunctional,integration,system,anduseracceptancetesting.

3. Troubleshootandresolvesolutiondefectsandsystemissues.

4. Ensuresolutionsmeetbusinessrequirementsandqualitystandardsbeforedeployment.

5. Supportbusinessusersduringtestinganddeploymentactivities.

7.

Solution Design, Feasibility & Development

1. Translatebusinessproblemsandopportunitiesintosolutionapproaches,architecture,and experimentation plans.

2. Designanddevelopbusinesssolutionsthataddressoperationalandcustomercarerequirements.

3. Evaluatethetechnical feasibility,scalability,and viabilityofproposed usecases,ensuringalignment with enterprise standards for architecture, privacy, and security.

4. Buildandmaintainapplications,workflows,automationtools,reports,anddashboardsusing approved platforms and technologies.

5. Configureandcustomizesystemstomeetbusinessneeds.

6. Developlow-code/no-codesolutionsusingplatformssuchasMicrosoftPowerPlatform.

7. Createsystemintegrationsandautomateddataflowswhereapplicable.

8. Performenhancementsandongoingoptimizationofexistingsolutions.

9. Ensuresolutionsarescalable,maintainable,secure,andalignedwithorganizationalstandards.

10. Maintaintechnicalandfunctionaldocumentationforalldevelopedsolutions.

18.

Stakeholder Support & Change Management

• Advisestakeholdersonsolutionoptionsandimprovements.

• Providetraining,demonstrations,anduserguides.

• Gatherfeedbackandsupportongoingenhancements.

• Driveuseradoptionandeffectiveuseofimplementedsolutions.

Customer Care Transformation

• Supportstrategiccustomercaretransformationprograms.

• Driveinitiativesthatimprovecustomersatisfactionandservicedeliveryperformance.

• Collaboratewithoperationalteamstoenhancecustomerjourneyexperiences.

• Identifyinnovativesolutionsthatimproveemployeeandcustomerexperience.

Minimum Qualifications and Experience:

• Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Business Administration, Engineering, or a related field.

• CertificationinBusiness Analysis, Project Management, Agile, LeanSixSigma, or Microsoft Power Platform is an advantage.

• Strongunderstandingofbusinessprocesses,digitaltransformation,andcustomerservice operations.

• ProficiencyinMicrosoft365applications.

• ExperienceinBusinessAnalysis,ProcessImprovement,ProjectManagement,Solution Delivery, or related functions.

• Experiencegatheringanddocumentingbusinessrequirements.

• Experiencesupportingend-to-endprojectimplementation.

• Experienceworkingwithcross-functionalstakeholdersandbusinessusers.

• Experienceindashboarding,reporting,workflowautomation,orbusinessapplications.

Desired Skills:

Power BI, SQL, Microsoft Power Platform (Power Apps & Power Automate), SharePoint Online, Microsoft 365 Applications, Azure DevOps, Jira, or similar tools

Core Competencies:

• Collaboration&StakeholderManagement

• Communication&Influencing

• AnalyticalThinking

• ProblemSolving

• BusinessAcumen

• CustomerFocus

• ProjectExecution

• Innovation&ContinuousImprovement

Requisition ID : 26011031

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.