Business Process Management (BPM) Specialist - Process Optimisation

Astrazeneca India Private Limited; Chennai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

AstraZeneca is seeking a Specialist - BPM Process Optimisation in Chennai to lead end-to-end BPM strategy, governance, and model development. You will collaborate with global teams, drive standardisation, and enable automation-ready process assets.

You will train users, maintain BPM governance, and advance process insights using AI while working in an Agile, remote-friendly context across multiple time zones.

Qualifications

• Solid understanding of process modelling techniques, tools, frameworks and standards.
• Experience in at least one BPM platform (e.g., BIC, Bizagi, Aris, Signavio).
• Ability to model and document end-to-end business processes using BPMN 2.0.
• Capable of acting as tool administrator and performing requirement gatherings and status analyses.
• Ability to communicate requests directly to software providers and internal teams.
• Analyse and redesign processes to improve efficiency with AI-enabled optimisations.
• Energetic, self-motivated with strong time management across multiple initiatives.
• Proficient in English; comfortable with working virtually in a global environment.
• Experience working in Agile methodology.

Responsibilities

• Co-develop BPM strategy; maintain methodologies, governance and guidelines.
• Act as BPM platform administrator; manage configurations, metadata and access.
• Model and document end-to-end processes using BPMN 2.0; deliver high-quality process maps.
• Lead onboarding, training and certification; run clinics to build capability.
• Analyse and redesign processes to improve efficiency; link to automation insights.
• Work within Agile; manage backlogs and coordinate across time zones.

Skills

Process modelling techniques

BPM platforms

BPMN 2.0 modelling

Tool administrator & requirements

Stakeholder communication with vendors

AI-driven process optimisation

Time management & multi-tasking

English proficiency

Agile methodology

Process mining / RPA / low-code tools

Education

Six Sigma Green Belt certificate

Job description

Specialist - BPM Process Optimisation

Introduction to role: Are you ready to turn rigorous process design into enterprise outcomes that unlock time for discovery and better serve patients? As a Specialist - BPM Process Optimisation based in Chennai, you will report to the Process Optimisation Director and support the end-to-end management and evolution of our BPM platform. This permanent role blends deep analytical thinking with clear, impactful communication across a diverse global collaborator community. You will help shape our strategy and standards, strengthen governance, and build a thriving BPM community of practice that delivers consistent, high-quality models ready for automation and insight. Your work will enable faster, smarter decision-making across the business by connecting process clarity to measurable efficiency and effectiveness. How will you translate complex operations into simple, reusable assets that scale across the enterprise?

Accountabilities

• BPM Strategy and Framework: Co-develop the direction of our BPM approach; maintain methodologies, modeling standards, governance and guidelines so process assets are consistent, trusted and reusable.
• Platform Governance and Administration: Act as tool administrator; manage configurations, metadata and access; ensure data integrity; and communicate directly with software providers and internal technology teams to prioritize enhancements and resolve issues at pace.
• Process Modelling Excellence: Model and document end-to-end business processes using BPMN 2.0; guide strategic projects with high-quality process maps that drive efficiency, quality and compliance outcomes.
• Community Enablement and Training: Lead onboarding of new users to the BPM platform; deliver training and certification; run clinics and office hours to build capability and foster a collaborative, supportive community.
• Insight-Driven Optimisation: Analyse and redesign business processes to improve efficiency and effectiveness; identify daily work optimisation opportunities using AI and link process insights to automation, mining and continuous improvement.
• Agile Delivery and Ways of Working: Operate within Agile methodology; manage backlogs and status analyses; work virtually across time zones with strong time management, balancing multiple initiatives without losing momentum.

Essential Skills/Experience

• Solid understanding of process modelling techniques, tools, frameworks and standards
• Strong experience in at least one BPM platform (e.g. BIC, Bizagi, Aris, Signavio etc.)
• Ability to model and document end to end business processes using BPMN 2.0
• Capable of acting as tool administrator and performing requirement gatherings and status analyses
• Ability to communicate/articulate requests directly to software providers, alongside other internal technological teams
• Analysing and designing business processes to improve efficiency and effectivenessAbility to seek daily work activities optimisation with AI utilization
• Energetic and self-motivated
• Strong time management skills with ability to work at pace, handling multiple initiatives at one time
• Comfortable with working virtually in a global environment
• Proficiency in English
• Experience of working in Agile methodology

Desirable Skills/Experience

• Experience of various related BPM capabilities such Process/Task Mining, Robotics Process Automation, Low Code automation, BPM, workflow tools.
• Experience of working in Agile methodology
• Six Sigma or Lean Management Green Belt certified
• Experience in change management projects and process optimization initiatives

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca

Here you will power a global enterprise by building the process foundation that lets teams run faster and achieve more for patients. You’ll collaborate in a connected community that prizes thoughtful challenge, quick decision-making and shared learning, working with modern platforms and data to drive real-world impact. We blend ambition with support, valuing kindness alongside high standards, and we trust our people to take ownership, take smart risks and see things through. Your contribution will be visible and meaningful-turning clear processes into the engine of innovation across the company.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

Experience Level Mid Level