Business Process Excellence Lead

Healthcare Businesswomen’s Association; Hyderabad; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Novartis in Hyderabad seeks a senior leader to design, deploy, and evolve the BPE Academy and Enterprise Process Excellence portfolio. You will build scalable capabilities across Lean Six Sigma, BPM, Design Thinking, and AI-enabled process innovation, establishing governance, learning pathways, and a measured impact framework.

You will lead cross-functional teams, partner with Finance and global stakeholders, and drive sustainable improvements across geographies while modernizing learning with

Qualifications

• University degree in business, engineering, operations, life sciences, technology, or related discipline.
• 10-15 years’ experience leading enterprise or cross-functional process excellence programs.
• Experience designing, deploying, and scaling global capability-building programs.
• Proven ability to develop learning architectures, certification pathways, and practitioner ecosystems.
• Strong facilitation skills and workshop design using human-centered approaches (e.g., LEGO Serious Play).
• Proven ability influencing senior stakeholders across geographies and functions.
• Experience with KPI frameworks, dashboards, analytics, and data-driven decision-making.

Responsibilities

• Define and implement the end-to-end Lean Six Sigma operating model including demand intake, project selection, training, governance, and value realization.
• Establish robust Lean Six Sigma governance with standards, roles, stage gates, escalation paths, and forums.
• Lead the BPE Academy and capability portfolio across Lean Six Sigma, BPM, Design Thinking, Process Intelligence, and AI-enabled innovation.
• Modernize learning and program administration using digital tech, analytics, automation, and responsible AI.
• Build a strong practitioner ecosystem to drive adoption, knowledge sharing, and best-practice reuse.
• Apply Design Thinking and structured problem-solving to lead deep dives and coach leaders on sustainable transformation.
• Establish portfolio governance, dashboards, and value-realization mechanisms with Finance and stakeholders.
• Drive stakeholder engagement and operational excellence with cross-functional partners and executives.

Skills

Lean Six Sigma

Design Thinking

Process Excellence

Process Mining

Education

Bachelor's degree in business or engineering

Tools

Power BI

Tableau

Job description

Job Description Summary

Lead the design, deployment, and continuous evolution of the BPE Academy and its enterprise Process Excellence capability portfolio. The role builds scalable, role-based capabilities across Lean Six Sigma, Business Process Management, Design Thinking, Process Intelligence, AI-enabled process innovation, process data management, and related disciplines. It establishes the Academy operating model, learning governance, practitioner ecosystem, and impact measurement required to translate capability building into measurable and sustained business outcomes

Job Description

Major Accountabilities

• Define and implement the end-to-end Lean Six Sigma operating model, including demand intake, project selection, training, coaching, mentoring, certification, governance, benefits validation, sustainment, and enterprise portfolio management covering priorities, risks, dependencies, certification pipeline, and value realization.

• Establish robust Lean Six Sigma governance through clear decision rights, standards, roles, stage gates, escalation paths, governance forums, and consistent execution across functions and geographies.

• Lead the BPE Academy and Process Excellence capability portfolio across Lean Six Sigma, Business Process Management, Design Thinking, Process Intelligence, AI and Automation-enabled process innovation, and Process Data Management & Governance, including curriculum design, learning delivery, faculty readiness, certifications, learner communications, and partner management.

• Modernize learning and program administration by leveraging digital technologies, analytics, automation, and responsible AI, while maintaining methodological rigor and building a scalable enterprise Continuous Improvement (CI) framework.

• Build and sustain a strong practitioner ecosystem of trainers, coaches, mentors, panelists, practitioners, change agents, BPE Champions, Global Process Owners, Process Owners, and Communities of Practice to drive adoption, knowledge sharing, and best-practice reuse.

• Apply Design Thinking, workshop facilitation, Lean thinking, DMAIC, and structured problem-solving techniques to lead process deep dives, uncover user needs, map pain points, co-create improvements, and coach project leaders and senior stakeholders on sustainable transformation.

• Establish portfolio governance, performance dashboards, and value-realization mechanisms that connect learning, certifications, project progress, capability growth, business outcomes, and validated benefits through collaboration with Finance and business stakeholders.

• Drive stakeholder engagement and operational excellence by partnering with business units, operations, quality, people teams, finance, data and digital functions, and external vendors; securing leadership sponsorship; managing risks, resources, reporting, documentation, process standardization, simplification, and continuous improvement initiatives.

Minimum Requirements

• University degree in business, engineering, operations, life sciences, technology, or related discipline.

• 10-15 years’ experience leading enterprise or cross-functional process excellence, continuous improvement, transformation, or capability-building programs in a complex global organization.

• Proven experience in designing, deploying, and scaling global capability-building programs in Operational Excellence and Process Excellence disciplines, including Lean Six Sigma (Yellow Belt, Green Belt, Black Belt), Design Thinking, Business Process Management, and related methodologies

• Demonstrated expertise in developing learning architectures, certification pathways, competency frameworks, and practitioner ecosystems that enable sustainable capability growth and business impact across geographies and functions

• Strong facilitation and workshop design capabilities, including application of human-centered design approaches and experiential learning methodologies such as LEGO Serious Play to drive innovation, stakeholder alignment, problem solving, and co-creation.

• Strong experience influencing senior stakeholders and working across functions, geographies, and organizational boundaries.

• Experience with performance management, KPI frameworks, dashboards, analytics, and data-driven decision-making.

Why consider Novartis?

Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!

Learn more here: https://www.novartis.com/about/strategy/people-and-culture

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Skills Desired

Lean Six Sigma, Operational Excellence